This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Aug 06, 2026 - 12:56 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Aug 06, 2026 - 12:53 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Jul 27, 2026 - 11:13 BST
During the dates/times specified, the service may be unavailable and failures may occur for the below item checks, although our data supplier does not anticipate any disruption during this time.
Any questions, please contact GBG Customer Support. Posted on
Aug 03, 2026 - 15:12 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Maintenance Start:15th Aug, 08:00 AM (AEST) Maintenance End :15th Aug, 06:00 PM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Jul 14, 2026 - 02:40 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Maintenance Start:15th Aug, 08:00 AM (AEST) Maintenance End :15th Aug, 06:00 PM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Jul 14, 2026 - 02:40 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Jul 09, 2026 - 19:38 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Maintenance Start : Saturday 22 Aug 2026 6:30 PM AEST Maintenance End : Sunday 23 Aug 2026 6:30 PM AEST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Jul 24, 2026 - 07:07 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Maintenance Start : Saturday 22 Aug 2026 6:30 PM AEST Maintenance End : Sunday 23 Aug 2026 6:30 PM AEST
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Jul 24, 2026 - 07:10 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Maintenance Start : Sunday, 23rd August, 8:00 AM (AEST) Maintenance End : Sunday, 23rd August, 12:00 PM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Jul 20, 2026 - 03:47 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Maintenance Start : Sunday, 23rd August, 8:00 AM (AEST) Maintenance End : Sunday, 23rd August, 12:00 PM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Jul 20, 2026 - 03:47 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Maintenance Start : Saturday, 29th Aug, 07:00 PM (AEST) Maintenance End : Sunday, 30th Aug, 03:00 AM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Jul 22, 2026 - 00:25 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
Maintenance Start : Saturday, 29th Aug, 07:00 PM (AEST) Maintenance End : Sunday, 30th Aug, 03:00 AM (AEST)
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Jul 22, 2026 - 00:25 BST
This notification is to inform you of planned maintenance work being carried out by our supplier.
During the dates/times specified, the service will be unavailable and failures will occur for the below item checks. Posted on
Feb 03, 2026 - 11:24 GMT
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers. Posted on
Jul 29, 2026 - 11:25 BST
Resolved -
Please be advised that this incident has been resolved.
Aug 7, 06:44 BST
Investigating -
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Aug 7, 03:51 BST
Resolved -
Our supplier experienced a service disruption that may have prevented you from using our:
DVS - Australian Passport
Start Date and Time 04/08/2026 21:42 AEST
End Date and Time 04/08/2026 23:37 AEST
We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.
Aug 5, 02:21 BST
Resolved -
Start Date and Time 3 August 2026 — 9:10AM AEST
End Date and Time 4 August 2026 — 9:18AM AEST
Aug 4, 01:53 BST
Investigating -
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Aug 3, 01:06 BST
Resolved -
Start Date and Time 3 August 2026 — 9:10AM AEST
End Date and Time 4 August 2026 — 9:18AM AEST
Aug 4, 01:52 BST
Investigating -
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Aug 3, 01:01 BST
Completed -
The scheduled maintenance has been completed.
Aug 1, 07:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 23:00 BST
Scheduled -
Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Feb 20, 11:03 GMT
Resolved -
The service has been restored and is operating normally. We identified degraded availability affecting the EU AcuFill service and implemented corrective actions to restore service stability. We will continue to monitor the service and perform a root cause review to prevent recurrence.
Investigating -
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
Jul 31, 19:18 BST
Resolved -
The issue affecting MSSL certificate authentication in the GreenID AU/NZ 'Test' Environment has been resolved. Customers should now be able to access the service as expected. Thank you for your patience whilst we restored service.
Jul 30, 22:42 BST
Update -
We are continuing to investigate this issue.
Jul 30, 11:54 BST
Update -
We are continuing to investigate this issue.
Jul 30, 06:46 BST
Investigating -
We are currently experiencing an issue impacting customers using MSSL certificates to access the TEST environment. Our team is investigating the issue and is working to resolve it as quickly as possible. We will provide further updates as more information becomes available.
Jul 30, 06:44 BST
Completed -
The scheduled maintenance has been completed.
Jul 30, 11:26 BST
Update -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 09:08 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 09:08 BST
Scheduled -
Overview:
As part of our ongoing commitment to improving service communications, GBG is introducing a new GBG Status Hub, providing a single location from which customers can access dedicated status pages for our product families: • GBG Go • GBG Loqate • GBG Identity
This change is designed to make it easier to find and subscribe to relevant service updates while maintaining the same status notification experience you receive today.
What this means for you:
MOST CUSTOMERS DO NOT NEED TO TAKE ANY ACTION.
Customers currently subscribed to notifications for the below listed products, will have their subscriptions migrated to the new dedicated pages for GBG Go Status and GBG Loqate Status: • GBG Go • Loqate • Loqate for ANZ (Harmony RightAddress) • Loqate Matchcode360 • GBG Datacare • DataTools
Following the migration, affected subscribers will receive an email asking you to confirm subscription before notifications can continue. We recommend completing this confirmation as soon as it is received to ensure uninterrupted delivery of service updates.
Customers subscribed to other GBG products are not impacted by this change, and do not need to take any action as your existing notification preferences will remain unchanged.
Customers will continue to receive notifications for the same products and service components subscribed to today; the only change is that updates for the products listed above will now be delivered through dedicated status pages.
The existing GBG status page will become GBG Identity Status, and existing GBG status page URLs will redirect automatically to the new GBG Status Hub.
Service Impact:
There will be no impact to product availability or service operation during this maintenance activity.
As part of the transition, there may be a short period while internet routing updates propagate globally, during which some users may experience a brief delay reaching the new status page URLs. Our teams will be closely managing the change to ensure a smooth transition and continuity of status communications.
Resolved -
We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
Jul 30, 08:36 BST
Update -
The match rate for this item check is steadily increasing and we believe the issue has now been resolved. Our teams are closely monitoring this before closing the incident.
Jul 29, 20:00 BST
Update -
We're continuing to experience a service disruption which may cause checks for China national ID to result in a 'No match' . We're sorry for the impact this may be having on your business. We're working hard to restore service.
Jul 29, 17:05 BST
Update -
We're continuing to experience a service disruption which may cause checks for China national ID to result in a 'No match' . We're sorry for the impact this may be having on your business. We're working hard to restore service.
Jul 29, 14:07 BST
Identified -
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Jul 29, 10:46 BST
Resolved -
We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.
The incident duration was between approx. 11:00 BST 28/07/2026 – 19:31 BST 29/07/2026
Jul 29, 20:00 BST
Investigating -
Please be advised we are aware of an issue affecting customers using our Brazil dataset. Customers may experience empty responses being returned
We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
Jul 29, 17:12 BST
Resolved -
The issue affecting some Kleber Production instances has been resolved.
To prevent similar issues, we are currently upgrading the storage and instance sizes across all Kleber Production clusters.
All services are operating normally. Thank you for your patience and understanding.
Jul 29, 06:01 BST
Investigating -
We're currently investigating a partial outage affecting some Kleber instances caused by disk space exhaustion. Our team is working to identify the root cause and restore full service. We'll provide further updates as they become available.
Jul 29, 05:23 BST
Completed -
The scheduled maintenance has been completed.
Jul 28, 00:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 00:00 BST
Scheduled -
Please see the details of Release 9.5 scheduled for Monday 27th July.
New Features
Multi-Brand The Multi-Brand feature enables organisations to create and manage multiple branded experiences within a single platform environment. This resolves the requirement for multi-brand enterprises to maintain separate platform instances for each brand operating under a shared compliance workflow. NOTE: This is off by default. If you are interested in learning more and enabling it please get in touch.
Key Benefits: Reduced Administrative Overhead - Eliminates the need to configure and maintain separate platform instances across different trading brands. Centralised Portfolio Visibility - Provides compliance teams with access to the entire portfolio of profiles across all brands within a single view. Standardised Compliance Processes - Ensures identical workflow rules and verification logic are applied consistently across every brand without accidental omissions.
Key Features: Multiple Brand Management - Create and configure distinct brand profiles within a single instance using existing portal branding options. Brand Assignment - Mandatory brand assignment on Profile creation. New Feature
Account Switcher The Account Switcher enables users to access multiple platform instances using a single set of login credentials. This resolves access management friction for organisations that require strict data segregation, dedicated compliance teams, or distinct workflows across different trading entities.
Key Benefits Simplified Credential Management - Reduces administrative overhead and security risks associated with managing multiple sets of user credentials across distinct instances. Seamless SSO Integration across Environments - Enables enterprise Single Sign-On (SSO) users to access multiple segregated instances through one primary identity provider account.
Key Features Multi-Instance Access via Single Credentials - Support for accessing distinct, segregated platform environments without requiring distinct username and password combinations. Account selection - A dropdown selection menu presented upon initial login displaying all platform instances associated with the user.
Improvements Asia Verify Integration - improved data mapping User Management MFA Reset - Added the capability to reset Multi-Factor Authentication (MFA) for users directly within Case Management. Microsoft / Azure SSO Authentication - Improved user sign-in and session handling via Microsoft / Azure Single Sign-On. Document Auto-Checks - Automated document checks now trigger immediately upon submission through the Onboarding Portal. Document Page Navigation - Updated tab ordering on the Document page within Case Management. Manual Document Upload - Enabled internal users to manually upload documents directly within Case Management.
Jul 20, 13:26 BST
Completed -
The scheduled maintenance has been completed.
Jul 25, 13:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 06:00 BST
Scheduled -
Scheduled NZTA Outage for New Zealand Driver Licence and Vehicle Registration.
During this maintenance period verifications may not be possible on this database and you may receive an ERROR response. All other services are still available via Cloudcheck.