All Systems Operational

GBG ID3global Operational
ID3global Portal Operational
URU Portal Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Population (0331) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Netherlands Identity (0254) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand DIA Birth (0315) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407) Operational
Email Verification Signals (0408) Operational
Birthplace Germany (0410) Operational
Canada Credit Bureau (FINTRAC) (0409) Operational
Norway Population (0413) Operational
GBG Score (Identity) (0412) Operational
Austria ID 1 (0416) Operational
Austria ID 2 (0417) Operational
Austria ID Primary 1 (0414) Operational
Belgium ID Primary 1 (0418) Operational
Belgium ID Primary 2 (0419) Operational
Belgium ID 1 (0420) Operational
Belgium ID 2 (0421) Operational
Brazil ID Primary 1 (0422) Operational
Brazil ID Primary 2 (0423) Operational
Brazil ID 1 (0424) Operational
Brazil ID 2 (0425) Operational
Chile ID Primary 1 (0426) Operational
Colombia ID Primary 1 (0430) Operational
Colombia ID 1 (0431) Operational
Czechia ID Primary 1 (0433) Operational
Finland ID Primary 1 (0435) Operational
Finland ID Primary 2 (0436) Operational
France ID Primary 1 (0439) Operational
France ID Primary 2 (0440) Operational
France ID 1 (0441) Operational
France ID 2 (0442) Operational
Ghana ID Primary 1 (0443) Operational
Indonesia ID Primary 1 (0445) Operational
Indonesia ID Primary 2 (0446) Operational
Ireland ID Primary 1 (0449) Operational
Ireland ID 1 (0450) Operational
Italy ID Primary 1 (0452) Operational
Italy ID Primary 2 (0453) Operational
Italy ID 1 (0454) Operational
Italy ID 2 (0455) Operational
Japan ID Primary 1 (0456) Operational
Kenya ID Primary 1 (0458) Operational
Mexico ID Primary 1 (0462) Operational
Mexico ID Primary 2 (0463) Operational
Mexico ID 1 (0464) Operational
Mexico ID 2 (0465) Operational
Nigeria ID Primary 1 (0466) Operational
Nigeria ID Primary 2 (0467) Operational
Philippines ID Primary 1 (0470) Operational
Philippines ID Primary 2 (0471) Operational
Poland ID Primary 1 (0474) Operational
Poland ID 1 (0475) Operational
Poland ID 2 (0476) Operational
Portugal ID Primary 1 (0477) Operational
Portugal ID Primary 2 (0478) Operational
Portugal ID 1 (0479) Operational
Portugal ID 2 (0480) Operational
Slovakia ID Primary 1 (0485) Operational
Spain ID Primary 1 (0487) Operational
Spain ID Primary 2 (0488) Operational
Spain ID 1 (0489) Operational
Spain ID 2 (0490) Operational
Switzerland ID Primary 1 (0491) Operational
Switzerland ID 1 (0493) Operational
Switzerland ID 2 (0494) Operational
Türkiye ID Primary 1 (0495) Operational
Vietnam ID Primary 1 (0499) Operational
Vietnam ID 1 (0501) Operational
Vietnam ID 2 (0502) Operational
Trust Core (0411) Operational
Germany Mobile Identity (0506) Operational
France Mobile Identity (0507) Operational
Spain Mobile Identity (0508) Operational
Canada Mobile Identity (0509) Operational
US Mobile Identity (0510) Operational
UK Mobile Identity (0511) Operational
Germany Fraud Signals (0512) Operational
France Fraud Signals (0513) Operational
Spain Fraud Signals (0514) Operational
Canada Fraud Signals (0515) Operational
US Fraud Signals (0516) Operational
UK Fraud Signals (0517) Operational
Peru Identity (0520) Operational
Australia ID1 (0521) Operational
Australia ID2 (0522) Operational
South Africa ID1 (0523) Operational
South Africa ID2 (0524) Operational
Australia Credit 2 (0525) Operational
Australia Property 2 (0526) Operational
Australia Telephone 2 (0527) Operational
International Email Validation (0529) Operational
Fraud Score (0528) Operational
Brazil CPF (0534) Operational
Global Sanctions (Intelligence) (0531) Operational
Global PEP (Intelligence) (0532) Operational
UK Consumer Bank Account Verification (0503) Operational
International Mobile Validation (0518) Operational
Germany Affordability (0505) Operational
UK Commercial BAV (0504) Operational
Brazil Affordability (0536) Operational
Brazil Exclusion List (0537) Operational
UK Mobile Identity Verification (0543) Operational
Germany Mobile Identity Verification (0544) Operational
France Mobile Identity Verification (0545) Operational
Spain Mobile Identity Verification (0546) Operational
Canada Mobile Identity Verification (0547) Operational
UK Mobile Fraud Verification (0548) Operational
Germany Mobile Fraud Verification (0549) Operational
France Mobile Fraud Verification (0550) Operational
Spain Mobile Fraud Verification (0551) Operational
Canada Mobile Fraud Verification (0552) Operational
Canada Credit Bureau (0542) Operational
Argentina ID1 (0553) Operational
UAE ID1 (0554) Operational
France Consumer (0568) Operational
France Residential (0569) Operational
France Utility 2 (0570) Operational
France Residential 2 (0571) Operational
France Residential 3 (0572) Operational
France Utility (0573) Operational
Greece Credit (0579) Operational
Greece Commercial (0580) Operational
India Aadhar card (0581) Operational
Italy Consumer (0587) Operational
Italy Credit Bureau (0588) Operational
Italy Residential (0589) Operational
Spain Consumer (0595) Operational
Spain National ID (0596) Operational
Spain Utility (0597) Operational
Spain Phone (0598) Operational
Spain Residential (0599) Operational
Thailand National ID (0602) Operational
US Identity SSN push (0609) Operational
International Sanctions (0539) Operational
GreenID Operational
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Electoral Roll (AEC) Operational
Experian Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
Experian NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information (NZ) Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS Experian Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Biometric Operational
AU / NZ greenID Test Environment Operational
AusPost in store verification Operational
Simple KYC Platform Operational
greenID Hosted Operational
GBG Trust Alert Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
ShareFile Directories Operational
Australian Death Check (ADC) Operational
NZ Personal Property Securities Register (PPSR) Operational
Comply Advantage Operational
Segmented Experian Credit Header Data (AU) Operational
Segmented Experian Credit Header Data (NZ) Operational
GreenID Biometric / Scan Operational
NZ Experian Tenancy (FCS) Operational
greenID API Operational
greenID Web Operational
Identity Monitoring (IDM) Operational
ConnectID Operational
Equifax Australian Credit Header Operational
GBG ExpectID Operational
Portal Operational
API Operational
Reports Operational
ExpectID Operational
ExpectID Age Verification Operational
ExpectID Barcode Scan Operational
ExpectID Business Operational
ExpectID Death Scrub Operational
ExpectID Email Operational
ExpectID Geotrace Operational
ExpectID International Operational
ExpectID IQ Operational
ExpectID Mobile Attributes Operational
ExpectID Name to Phone Operational
ExpectID Number Verification Operational
ExpectID PA Operational
ExpectID PA Global Operational
ExpectID Scan Onboard Operational
ExpectID Scan Verify Operational
ExpectID Secure OTV Operational
ExpectID Trust USA Operational
GBG IDscan Operational
Forensic Document Customer Service (FDE WhosOn) Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
Hosted Platform (UK PROD) Operational
Hosted Platform (UK POC) Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (Australia POC) Operational
IDscan USA PROD Operational
GBG IDscan Core Operational
Scannet Operational
IDscan NFC Operational
IDscan Identify Operational
AssureID Connect Operational
IDV - US Operational
IDV - FedRAMP Operational
IDV - EU Operational
IDV - AUS Operational
ACAS - US Operational
ACAS - FedRAMP Operational
ACAS - EU Operational
ACAS - AUS Operational
Face Matching Service - US Operational
Face Matching Service - FedRAMP Operational
Face Matching Service - EU Operational
Face Matching Service - AUS Operational
Passive Liveness Service - US Operational
Passive Liveness Service - FedRAMP Operational
Passive Liveness Service - EU Operational
Passive Liveness Service - AUS Operational
Ozone eMRTD - US Operational
Ozone eMRTD - FedRAMP Operational
Ozone eMRTD - EU Operational
Ozone eMRTD - AUS Operational
Review Service - EU Operational
Biometrics - Preview Operational
Biometrics - US Operational
Biometrics - EU Operational
AcuFill WebService Operational
AcuFill Service - US Operational
AcuFill Service - AUS Operational
AcuFill Service - EU Operational
IdScan-MedicScan Connect Operational
MedicScan Service Operational
On Prem Licensing Operational
AssureID Sentinel License Server Operational
AcuFill Activation Server Operational
GBG Cloudcheck Operational
NZTA Driver's Licence Operational
NZ Passport Operational
Akahu Address Operational
Australian Birth Certificate Operational
Australian Centrelink Operational
Australian Citizenship Operational
Australian Citizenship by Descent Operational
Australian Death Certificate Operational
Australian Driver's Licence Operational
Australian Electoral Commission Operational
Australian ImmiCard Operational
Australian Marriage Certificate Operational
Australian Medicare Operational
Australian Name Change Certificate Operational
Australian Passport Operational
Australian Security Cards Operational
Australian Visa Operational
Centrix Operational
China National ID Operational
Credfin Address Operational
Dow Jones WatchList Operational
Equifax Operational
GDC Australia Operational
Experian Australia Operational
Experian New Zealand Operational
India National ID Operational
LINZ Operational
New Zealand Birth Certificate Operational
New Zealand Birth Certificate Search Operational
New Zealand Citizenship Operational
New Zealand Citizenship Search Operational
New Zealand Companies Office Operational
NZTA (Vehicle Registration) Operational
South Africa National ID Operational
DVS (All documents) Operational
Cloudcheck Platform Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
Cloudcheck live (biometrics) Operational
NZ KYB Operational
Cloudcheck SMS Service Operational
NZ Tenancy Operational
GBG Investigate Operational
Investigate Portal Operational
Investigate API Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Single Sign On (SSO) Operational
GBG Detected Operational
Detected Dashboard Operational
Detected On-Boarding Portal Operational
Detected API Operational
Detected company processing Operational
Detected Platform Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395) Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
ProID Portal v1 Operational
ProID Portal v2 Operational
GBG IDscan Identify Operational
IDscan Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
GBG User Admin Operational
GBG Single Sign On (SSO) Operational
GBG Single Sign On (SSO) - Investigate Operational
GBG Single Sign On (SSO) - IDscan Enterprise Operational
GBG Single Sign On (SSO) - ID3global Operational
GBG Americas Support Operational
Support Portal Operational
Downloads Portal Operational
GBG GO (Legacy) Operational
2.0 - US Operational
3.0 - EMEA Operational
SAR - Suspicious Activity Report service Operational
PEPs and Sanctions Screening Operational
IDV - US Operational
IDV - EU Operational
ACAS - US Operational
ACAS - EU Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG Compliance Operational
EDNA - US Operational
EDNA - EMEA Operational
SAR - Suspicious Activity Report service Operational
PEPs and Sanctions Screening Operational
IDV - US Operational
IDV - EU Operational
ACAS - US Operational
ACAS - EU Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG Test Operational
Test 1 - GBG ID3global Operational
Test 2 - GBG ExpectID Operational
GBG ID3global Test Operational
GBG Test 4 - GBG Documents & Biometrics Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ID3global Production - Maintenance Window Deferred Aug 31, 2026 18:00-18:01 BST

Dear Customer,

The planned maintenance activity previously scheduled for 1st and 2nd of September will no longer proceed as planned and will be rescheduled.

All services remain fully operational, and no customer action is required. We will provide a further update and revised schedule once new dates have been confirmed.

Thank you for your patience and understanding.
Posted on Aug 31, 2026 - 17:51 BST

Notification of Planned GBG Cloudcheck Maintenance - Australian Centrelink Sep 12, 2026 15:00-21:00 BST

Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 13/09/2026 00:00 AEST
Maintenance End : 13/09/2026 06:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.
Posted on Sep 10, 2026 - 06:12 BST

Notification of Planned GreenID Maintenance - DVS - Centrelink Concession Card Sep 12, 2026 15:00-21:00 BST

Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 13/09/2026 00:00 AEST
Maintenance End : 13/09/2026 06:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.
Posted on Sep 10, 2026 - 05:59 BST

"Notification of Planned GreenID Maintenance - ACI Red Shield Device ID" Sep 13, 2026 00:00-04:00 BST

Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 12/09/2026 18:00 CDT
Maintenance End : 12/09/2026 22:00 CDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.
Posted on Sep 07, 2026 - 02:37 BST

"Notification of Planned GreenID Maintenance - ACI Red Shield Device ID" Sep 14, 2026 02:00-05:00 BST

Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 13/09/2026 20:00 CDT
Maintenance End : 13/09/2026 23:00 CDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.
Posted on Sep 07, 2026 - 01:58 BST

Notification of Planned Platform Maintenance - GBG Detected platform Sep 17, 2026 00:00 - Sep 18, 2026 00:00 BST

Dear GBG Detected User

Please see the details of Release 9.7 - Thursday 17th September
New Feature:

Profile Approval Restricted by Checklist Progress
A governance setting that allows restricting manual profile approval if any assigned checklist items remain pending.

Key Features:
• Setting Control Switch - A dedicated toggle in Settings to turn checklist-based approval restrictions on or off.
• Approval Validation Check - Automatically inspects all checklist items across all assigned checklists when an analyst selects Approve.
• System Action Bypass - Bypasses restrictions for status changes initiated by automated system triggers or API requests.
Key Benefits:
• Enhanced Workflow Control - Prevents analysts from bypassing required checklist steps during manual profile reviews.
• Standardised Risk Management - Reduces human error by ensuring all pre-approval checklist criteria are fully satisfied.
Improvements:
• Adding Information to a Profile in Case Management
o Forms - any form requested in configuration on a Profile can be completed (partially or fully) in Case Management. Any completed in Case Management will be available in the Onboarding Portal for a User to view and amend.
o Documents - any document requested in configuration on a Profile can be uploaded in Case Management. Any uploaded in Case Management will be available in the Onboarding Portal for a User to view and amend.
• Editing a Person’s Information in Case Management - an option to edit information on a person is now available.
• Person imported without Screening - an option to import a person found from a data source without screening on import. The option to Import and Screen at the same time is still available.

Any questions, please contact GBG Customer Support.
Posted on Sep 10, 2026 - 08:52 BST

"Notification of Planned GreenID Maintenance - ACI Red Shield Device ID" Sep 17, 2026 02:00-05:00 BST

Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 16/09/2026 20:00 CDT
Maintenance End : 16/09/2026 23:00 CDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.
Posted on Sep 07, 2026 - 02:40 BST

"Notification of Planned GreenID Maintenance - DVS - QLD Birth, Marriage and Change of Name Certificates,DVS - WA Birth, Marriage and Change of Name Certificates" Sep 17, 2026 11:00-15:00 BST

Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 17/09/2026 20:00 AEST
Maintenance End : 18/09/2026 00:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.
Posted on Sep 07, 2026 - 03:16 BST

"Notification of Planned GBG Cloudcheck Maintenance - Australian Birth Certificate,Australian Marriage Certificate,Australian Name Change Certificate" Sep 17, 2026 11:00-15:00 BST

Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 17/09/2026 20:00 AEST
Maintenance End : 18/09/2026 00:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.
Posted on Sep 07, 2026 - 03:23 BST

Notification of Planned Supplier Maintenance - 0228 - Germany Schufa Sep 19, 2026 02:00-06:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Feb 03, 2026 - 11:24 GMT

"Notification of Planned GreenID Maintenance - ASIC Personal Name Search" Sep 19, 2026 23:00 - Sep 20, 2026 05:00 BST

Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 20/09/2026 08:00 AEST
Maintenance End : 20/09/2026 14:00 AEST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Posted on Aug 25, 2026 - 01:17 BST

"Notification of Planned GBG Cloudcheck Maintenance - Experian Australia" Sep 19, 2026 23:00 - Sep 20, 2026 05:00 BST

Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 20/09/2026 08:00 AEST
Maintenance End : 20/09/2026 14:00 AEST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Posted on Aug 25, 2026 - 01:21 BST

Notification of Planned Platform Maintenance - GBG Detected Sep 22, 2026 00:00 - Sep 23, 2026 00:00 BST

Dear GBG Detected User

From Tuesday 22 September 2026, multi-factor authentication (MFA) will be mandatory for all users signing in to the GBG Detected case management platform.

If your organisation uses SSO, this doesn't affect you. Authentication is handled by your own identity provider and nothing is changing. You can stop reading here.

This email is going to primary contacts and administrators. Please read it in full and share the setup instructions with your team — there are a couple of things worth sorting out before the date.

What is changing
From 22 September, every user will need a one-time code in addition to their password. On their first login after that date, each user will be prompted to scan a QR code with an authenticator app on their phone. The app then generates a six-digit code, which refreshes every 30 seconds.

Setup takes about a minute and only happens once. Users can also tick "Remember this device for 30 days" at login, so they won't be asked for a code every time on their usual browser.

Why we're doing this
MFA is one of the most effective controls against account compromise, particularly phishing, credential reuse and password-based attacks. Enabling it protects the platform and keeps your data more secure.

Following industry best practice, we will not be supporting SMS codes. Authenticator apps are widely considered a stronger approach and are the standard across enterprise platforms.

What you need to do now
1. Ensure that no accounts are shared across users and if so create dedicated accounts for each user
2. Check that each user has a mobile phone on which they can install an app.
3. Ask your users to install an authenticator app before 22 September. Auth0 Guardian, Google Authenticator and Microsoft Authenticator all work, if they already have one of these installed then there is no action required at this stage.
4. Share the full MFA guide with your team so they know what to expect on the day: https://docs.detected.app/kb/using-mfa-during-login-to-case-management

Support
We are here to support to ensure a seamless move to this new and more secure login approach. Please review the knowledge base article and if you have any questions in the meantime, please reply to this email or contact your usual point of contact at GBG Detected.
Posted on Aug 24, 2026 - 14:31 BST

"Notification of Planned GBG Cloudcheck Maintenance - Experian Australia" Oct 3, 2026 10:00-18:00 BST

Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 03/10/2026 19:00 AEST
Maintenance End : 04/10/2026 04:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.
Posted on Sep 07, 2026 - 04:56 BST

"Notification of Planned GreenID Maintenance - ASIC Personal Name Search" Oct 3, 2026 10:00-18:00 BST

Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 03/10/2026 19:00 AEST
Maintenance End : 04/10/2026 04:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.
Posted on Sep 07, 2026 - 04:52 BST

Notification of Planned Supplier Maintenance - 0334 - Poland Population Oct 3, 2026 21:00 - Oct 4, 2026 07:00 BST

This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Posted on Sep 03, 2026 - 13:28 BST

"Notification of Planned GBG ProID Maintenance - Multiple Services" Oct 11, 2026 21:00-21:30 BST

Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 11/10/2026 21:00 BST
Maintenance End : 11/10/2026 21:30 BST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Posted on Sep 04, 2026 - 19:11 BST

"Notification of Planned GBG ID3global Maintenance - Multiple Services" Oct 11, 2026 21:00-21:30 BST

Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 11/10/2026 21:00 BST
Maintenance End : 11/10/2026 21:30 BST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Posted on Sep 04, 2026 - 19:10 BST

Loqate Maintenance - Utilities Register - Gas and Electricity Dec 1, 2026 00:00-08:00 GMT

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Jul 29, 2026 - 11:25 BST

Sep 11, 2026

Supplier Service Incident for - GreenID - Simple KYC Platform
Resolved - Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.

Incident Start Time: 11/09/2026 12:45 AEST

Incident Resolution Time: 11/09/2026 16:25 AEST
Sep 11, 07:27 BST
Investigating - Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Sep 11, 06:14 BST

Sep 10, 2026

"Notification of Planned GBG Cloudcheck Maintenance - Australian Electoral Commission"
Completed - The scheduled maintenance has been completed.
Sep 10, 17:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 12:01 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 10/09/2026 21:00 AEST
Maintenance End : 11/09/2026 02:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.
Sep 7, 04:51 BST
"Notification of Planned GreenID Maintenance - Australian Electoral Roll (AEC)"
Completed - The scheduled maintenance has been completed.
Sep 10, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 12:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 10/09/2026 21:00 AEST
Maintenance End : 11/09/2026 02:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.
Sep 7, 04:47 BST
Supplier Service Incident for - GBG ID3global - Germany Credit (0401)
Resolved - Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.

Incident Start Time: 07/09/2026 09:52 BST

Incident Resolution Time: 08/09/2026 14:10 BST
Sep 10, 15:11 BST
Update - We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service.

Incident Start Time: 08/09/2026 09:52 BST

Next Update: 10/09/2026 15:00 BST
Sep 10, 12:08 BST
Update - We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service.

Incident Start Time: 08/09/2026 09:52 BST

Next Update: 10/09/2026 12:00 BST
Sep 10, 09:15 BST
Update - We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service.

Incident Start Time: 08/09/2026 09:52 BST

Next Update: 10/09/2026 09:00 BST
Sep 9, 19:03 BST
Update - We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service.

Incident Start Time: 08/09/2026 09:52 BST

Next Update: 09/09/2026 19:00 BST
Sep 9, 16:02 BST
Update - We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service.

Incident Start Time: 08/09/2026 09:52 BST

Next Update: 09/09/2026 16:00 BST
Sep 9, 13:12 BST
Update - We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service.

Incident Start Time: 08/09/2026 09:52 BST

Next Update: 09/09/2026 13:00 BST
Sep 9, 10:09 BST
Update - We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service.

Incident Start Time: 08/09/2026 09:52 BST

Next Update: 08/09/2026 09:00 BST
Sep 8, 20:02 BST
Update - We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service.

Incident Start Time: 08/09/2026 09:52 BST

Next Update: 08/09/2026 20:00 BST
Sep 8, 16:55 BST
Update - We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service.

Incident Start Time: 08/09/2026 09:52 BST

Next Update: 08/09/2026 16:30 BST
Sep 8, 13:23 BST
Investigating - Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Sep 8, 10:05 BST
"Notification of Planned GBG Cloudcheck Maintenance - Australian Birth Certificate,Australian Marriage Certificate,Australian Name Change Certificate"
Completed - The scheduled maintenance has been completed.
Sep 10, 12:02 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 10:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 10/09/2026 19:00 AEST
Maintenance End : 10/09/2026 21:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.
Sep 7, 02:16 BST
"Notification of Planned GreenID Maintenance - DVS - WA Birth, Marriage and Change of Name Certificates"
Completed - The scheduled maintenance has been completed.
Sep 10, 12:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 10:01 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 10/09/2026 19:00 AEST
Maintenance End : 10/09/2026 21:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.
Sep 7, 02:06 BST
"Notification of Planned GreenID Maintenance - ACI Red Shield Device ID"
Completed - The scheduled maintenance has been completed.
Sep 10, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 09/09/2026 15:00 CDT
Maintenance End : 10/09/2026 00:00 CDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.
Sep 2, 00:53 BST

Sep 9, 2026

"Notification of Planned GBG Investigate Maintenance - Land Registry - Extract Service"
Completed - The scheduled maintenance has been completed.
Sep 9, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 20:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 09/09/2026 20:00 BST
Maintenance End : 09/09/2026 22:00 BST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Sep 8, 10:57 BST
"Notification of Planned GBG Investigate Maintenance - Land Registry - Online Ownership Verification"
Completed - The scheduled maintenance has been completed.
Sep 9, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 20:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 09/09/2026 20:00 BST
Maintenance End : 09/09/2026 22:00 BST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Sep 8, 10:57 BST
"Notification of Planned GreenID Maintenance - DVS - QLD Birth, Marriage and Change of Name Certificates"
Completed - The scheduled maintenance has been completed.
Sep 9, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 10:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 09/09/2026 19:00 AEST
Maintenance End : 09/09/2026 20:00 AEST
QLD BDM

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Sep 3, 07:46 BST
"Notification of Planned GBG Cloudcheck Maintenance - Australian Birth Certificate,Australian Marriage Certificate,Australian Name Change Certificate"
Completed - The scheduled maintenance has been completed.
Sep 9, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 10:01 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 09/09/2026 19:00 AEST
Maintenance End : 09/09/2026 20:00 AEST
QLD BDM

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Sep 3, 07:42 BST
"Notification of Planned GBG Cloudcheck Maintenance - Australian Birth Certificate,Australian Marriage Certificate,Australian Name Change Certificate"
Completed - The scheduled maintenance has been completed.
Sep 9, 09:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 08:01 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 09/09/2026 17:00 AEST
Maintenance End : 09/09/2026 18:30 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.
Sep 7, 03:10 BST
"Notification of Planned GreenID Maintenance - DVS - TAS Birth, Marriage and Change of Name Certificates"
Completed - The scheduled maintenance has been completed.
Sep 9, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 08:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 09/09/2026 17:00 AEST
Maintenance End : 09/09/2026 18:30 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.
Sep 7, 03:05 BST
Supplier Service Incident for - GreenID - Working Visa - VEVO
Resolved - Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.

Incident Start Time: 07/09/2026 10:45 AEST

Incident Resolution Time: 09/09/2026 12:00 AEST
Sep 9, 06:53 BST
Update - Remediation efforts are in progress, and positive responses are now being received from the VEVO source. We will provide a further update once we receive confirmation from our source provider.

Incident Start Time: 07/09/2026 10:45 AEST

Next Update: 09/09/2026 17:00
Sep 9, 06:10 BST
Update - We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service.

Incident Start Time: 07/09/2026 10:45 AEST

Next Update: 09/09/2026 13:00 AEST
Sep 9, 00:15 BST
Update - We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. Our supplier has identified the issue and we will provide an update once it is resolved.

Incident Start Time: 07/09/2026 10:45 AEST

Next Update: 09/09/2026 09:00 AEST
Sep 8, 07:04 BST
Update - We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. Our supplier has identified the issue and we will provide an update once it is resolved.

Incident Start Time: 07/09/2026 10:45 AEST

Next Update: 08/09/2026 15:00 AEST
Sep 8, 03:06 BST
Update - We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We have contacted the supplier and are awaiting a response.

Incident Start Time: 07/09/2026 10:45 AEST

Next Update: 08/09/2026 12:00 AEST
Sep 8, 00:08 BST
Investigating - Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Sep 7, 07:53 BST

Sep 8, 2026

Maintenance - IDscan Enterprise UK Production
Completed - The scheduled maintenance has been completed.
Sep 8, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 06:00 BST
Scheduled - Dear Customer,

Please be advised that the IDscan Enterprise UK Production platform will undergo a scheduled maintenance window to support performance testing activities. This testing is being conducted to help ensure the continued performance, stability, and reliability of the service.

No service impact is anticipated during this maintenance window, and the platform is expected to remain fully available throughout.

Thank you for your understanding.

GBG
Sep 7, 15:12 BST
Notification of Planned Platform Maintenance - ID3Global Platform
Completed - The scheduled maintenance has been completed.
Sep 8, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 05:00 BST
Scheduled - Dear customer,

GBG will be performing planned maintenance on the ID3global Production environment as part of our ongoing migration from Microsoft Azure to Amazon Web Services. The full maintenance activity will be completed within a single window.

While the work is expected to be completed with minimal disruption, customers may experience a brief interruption to service lasting only a few minutes and periods of service degradation during the maintenance window.

No action is required from customers. Existing service configurations, integrations and access arrangements will remain unchanged.

If you have any questions, please contact the GBG Helpdesk.
Sep 2, 14:00 BST

Sep 7, 2026

"Notification of Planned GreenID Maintenance - Multiple Services"
Completed - The scheduled maintenance has been completed.
Sep 7, 16:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 13:30 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 07/09/2026 22:30 AEST
Maintenance End : 08/09/2026 01:30 AEST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Sep 3, 07:35 BST

Sep 6, 2026

Notification of Planned Supplier Maintenance - ID3Global/0503 UK Consumer BAV - 0504 UK Commercial BAV
Completed - The scheduled maintenance has been completed.
Sep 6, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 21:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Aug 20, 19:33 BST
"Notification of Planned GBG Cloudcheck Maintenance - Australian Name Change Certificate"
Completed - The scheduled maintenance has been completed.
Sep 6, 09:02 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 21:02 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 06/09/2026 06:00 AEST
Maintenance End : 06/09/2026 18:00 AEST
QLD BDM

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Sep 3, 07:39 BST
"Notification of Planned GBG Cloudcheck Maintenance - Australian Marriage Certificate"
Completed - The scheduled maintenance has been completed.
Sep 6, 09:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 21:01 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 06/09/2026 06:00 AEST
Maintenance End : 06/09/2026 18:00 AEST
QLD BDM

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Sep 3, 07:39 BST
"Notification of Planned GBG Cloudcheck Maintenance - Australian Birth Certificate"
Completed - The scheduled maintenance has been completed.
Sep 6, 09:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 21:01 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 06/09/2026 06:00 AEST
Maintenance End : 06/09/2026 18:00 AEST
QLD BDM

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Sep 3, 07:39 BST
"Notification of Planned GreenID Maintenance - DVS - QLD Birth, Marriage and Change of Name Certificates"
Completed - The scheduled maintenance has been completed.
Sep 6, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 21:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 06/09/2026 06:00 AEST
Maintenance End : 06/09/2026 18:00 AEST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Sep 3, 07:37 BST
Notification of Planned Supplier Maintenance - ID3 UK Credit Header Adv, Bank, Consumer, Geo Affordability, Lifestyle
Completed - The scheduled maintenance has been completed.
Sep 6, 03:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 02:30 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Sep 3, 10:13 BST

Sep 5, 2026

"Notification of Planned GBG Cloudcheck Maintenance - Australian Passport"
Completed - The scheduled maintenance has been completed.
Sep 5, 23:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 21:03 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 06/09/2026 06:00 AEST
Maintenance End : 06/09/2026 08:00 AEST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Sep 3, 08:12 BST
"Notification of Planned GreenID Maintenance - DVS - Australian Passport"
Completed - The scheduled maintenance has been completed.
Sep 5, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 21:02 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 06/09/2026 06:00 AEST
Maintenance End : 06/09/2026 08:00 AEST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Sep 3, 08:14 BST
Service Incident for - GBG ID3global - Trust Core (0411)
Resolved - Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.

Incident Start Time: 05/09/2026 18:00 BST

Incident Resolution Time: 05/09/2026 19:52 BST
Sep 5, 20:03 BST
Update - We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service.

Incident Start Time: 05/09/2026 18:00 BST

Next Update: 06/09/2026 09:00 BST
Sep 5, 19:45 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
Sep 5, 19:26 BST
"Notification of Planned GBG Cloudcheck Maintenance - Experian Australia"
Completed - The scheduled maintenance has been completed.
Sep 5, 15:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 12:01 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 05/09/2026 21:00 AEST
Maintenance End : 06/09/2026 00:00 AEST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Aug 20, 04:39 BST
"Notification of Planned GreenID Maintenance - Experian Australian Credit Header"
Completed - The scheduled maintenance has been completed.
Sep 5, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 12:02 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 05/09/2026 21:00 AEST
Maintenance End : 06/09/2026 00:00 AEST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Aug 25, 01:12 BST
"Notification of Planned GreenID Maintenance - ASIC Personal Name Search"
Completed - The scheduled maintenance has been completed.
Sep 5, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 12:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 05/09/2026 21:00 AEST
Maintenance End : 06/09/2026 00:00 AEST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Aug 20, 04:34 BST

Sep 4, 2026

"Notification of Planned GBG Cloudcheck Maintenance - Australian Centrelink"
Completed - The scheduled maintenance has been completed.
Sep 4, 21:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 15:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 05/09/2026 00:00 AEST
Maintenance End : 05/09/2026 06:00 AEST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Sep 3, 07:47 BST
"Notification of Planned GreenID Maintenance - DVS - Centrelink Concession Card"
Completed - The scheduled maintenance has been completed.
Sep 4, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 15:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 05/09/2026 00:00 AEST
Maintenance End : 05/09/2026 06:00 AEST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Sep 3, 07:45 BST
"Notification of Planned GBG Detected Maintenance - Multiple Services"
Completed - The scheduled maintenance has been completed.
Sep 4, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 00:00 BST
Scheduled - Dear GBG Detected User

Please see the details of Release 9.6, scheduled for Thursday, 3rd September.

New Features:

Shareholder Entities
A new module to collect information about direct and indirect shareholders that are legal entities. Collect the ownership tree above a specified percentage directly from the client and automatically screen declared entities.
Key Features:

• Set the declaration requirements - Set the minimum percentage for your customer to declare through the ownership structure
• Works like people modules - Choose what data is to be declared through the data model
• Convert from data source - If the data is available in the jurisdiction then user can convert from data source in Portal and Case Management

Key Benefits:
• Collect ownership structure information directly from the customer
• Screen the entities on profile submission

API Client Creation
Changes to the Integration Information page in Case Management enable direct API client management.

Key Features:
• Self-Service Credential Management - Instantly generate, view, and revoke OAuth 2.0 client IDs and client secrets directly from your developer settings without submitting support tickets.
• API Scopes - Assign precise permissions (e.g., read-only, write-access) to each credential to ensure strict adherence to the principle of least privilege.

Key Benefits:
• Faster Time-to-Integration - Eliminates manual onboarding delays, allowing your engineering and partner teams to start building and testing custom integrations in minutes.
• Enhanced Platform Security - Prevents credential sharing and minimises attack surfaces by ensuring external applications only hold the minimum permissions required.

Onboarding Portal UX and UI Enhancements
Three clear areas of friction in the Onboarding Portal were identified and addressed as part of continual improvements across the platform.

Key Features:
• Reduce duplicate Onboarding Entities - moving the "Onboard New Entity” action to a less prominent position.
• Reduce misclicks in modules - greater visual prominence given to the primary actions.
• Increase final submission rates - reposition “Submit” and add a persistent guidance panel to act as a central reference point

Key Benefits:
• Streamlined submission workflow for end users completing onboarding profiles
Improvements:
• Representative Pre-fill - Representative workflows no longer pre-fill the Date of Birth field in the Onboarding Portal.
• Corrected a typographical error in the Request More Information email template.
• Updated profile form display logic in Case Management to ensure forms display strictly within the designated section for the profile.


Any questions, please contact GBG Detected Support.
Aug 27, 09:51 BST

Sep 3, 2026

"Notification of Planned GBG Cloudcheck Maintenance - Experian New Zealand,Experian Australia"
Completed - The scheduled maintenance has been completed.
Sep 3, 16:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 11:31 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 03/09/2026 20:30 AEST
Maintenance End : 04/09/2026 01:00 AEST
Outage Window: Up to 15 minutes; starting at 10:15 PM (AEST)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.
Sep 1, 04:07 BST
"Notification of Planned GreenID Maintenance - Multiple Services"
Completed - The scheduled maintenance has been completed.
Sep 3, 16:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 11:30 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 03/09/2026 20:30 AEST
Maintenance End : 04/09/2026 01:00 AEST
Outage Window: Up to 15 minutes; starting at 10:15 PM (AEST)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.
Sep 1, 04:02 BST

Sep 2, 2026

"Notification of Planned GreenID Maintenance - Simple KYC Platform"
Completed - The scheduled maintenance has been completed.
Sep 2, 23:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 11:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 02/09/2026 20:00 AEST
Maintenance End : 03/09/2026 08:15 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.
Aug 27, 06:26 BST
Service Incident for - GBG Investigate - Investigate Portal
Resolved - Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.

Incident Start Time: 02/09/2026 11:20 BST

Incident Resolution Time: 02/09/2026 12:25 BST
Sep 2, 13:01 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
Sep 2, 11:31 BST

Sep 1, 2026

"Notification of Planned GBG Cloudcheck Maintenance - Australian Marriage Certificate"
Completed - The scheduled maintenance has been completed.
Sep 1, 14:03 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 07:01 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 01/09/2026 16:00 AEST
Maintenance End : 01/09/2026 23:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.
Aug 28, 07:26 BST
"Notification of Planned GBG Cloudcheck Maintenance - Australian Name Change Certificate"
Completed - The scheduled maintenance has been completed.
Sep 1, 14:02 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 07:01 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 01/09/2026 16:00 AEST
Maintenance End : 01/09/2026 23:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.
Aug 28, 07:26 BST
"Notification of Planned GreenID Maintenance - DVS - VIC Birth, Marriage and Change of Name Certificates"
Completed - The scheduled maintenance has been completed.
Sep 1, 14:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 07:02 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 01/09/2026 16:00 AEST
Maintenance End : 01/09/2026 23:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.
Aug 28, 07:24 BST
"Notification of Planned GBG Cloudcheck Maintenance - Australian Birth Certificate"
Completed - The scheduled maintenance has been completed.
Sep 1, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 07:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 01/09/2026 16:00 AEST
Maintenance End : 01/09/2026 23:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.
Aug 28, 07:26 BST

Aug 31, 2026

"Notification of Planned GreenID Maintenance - DVS - WA Birth, Marriage and Change of Name Certificates"
Completed - The scheduled maintenance has been completed.
Aug 31, 12:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 10:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 31/08/2026 19:00 AEST
Maintenance End : 31/08/2026 21:00 AEST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Aug 28, 00:13 BST
"Notification of Planned GBG Cloudcheck Maintenance - WA Australian Birth Certificate,Australian Marriage Certificate,Australian Name Change Certificate"
Completed - The scheduled maintenance has been completed.
Aug 31, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 10:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 31/08/2026 19:00 AEST
Maintenance End : 31/08/2026 21:00 AEST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Aug 28, 00:33 BST

Aug 30, 2026

"Notification of Planned GreenID Maintenance - Multiple Services"
Completed - The scheduled maintenance has been completed.
Aug 30, 12:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 09:01 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 30/08/2026 18:00 AEST
Maintenance End : 30/08/2026 21:00 AEST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Aug 24, 00:50 BST
"Notification of Planned GBG Cloudcheck Maintenance - Experian Australia,Experian New Zealand"
Completed - The scheduled maintenance has been completed.
Aug 30, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 09:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 30/08/2026 18:00 AEST
Maintenance End : 30/08/2026 21:00 AEST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Aug 24, 00:56 BST
"Notification of Planned GBG ID3global Maintenance - New Zealand DIA Birth (0315),New Zealand DIA Citizen (0316),New Zealand DIA Passport (0317)"
Completed - The scheduled maintenance has been completed.
Aug 30, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 11:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 29/08/2026 11:00 BST
Maintenance End : 30/08/2026 04:00 BST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Aug 25, 09:37 BST
ID3global Production - Urgent Maintenance Window
Completed - The scheduled maintenance has been completed.
Aug 30, 01:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 01:00 BST
Scheduled - Dear Customer,

We will be performing emergency maintenance to proactively safeguard service reliability. Customers may experience up to 15 minutes of downtime during this window.

Please accept our apologies for any inconvenience this may cause.
Aug 29, 21:45 BST

Aug 29, 2026

Notification of Planned Supplier Maintenance - greenID ASIC
Completed - The scheduled maintenance has been completed.
Aug 29, 18:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 10:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Maintenance Start : Saturday, 29th Aug, 07:00 PM (AEST)
Maintenance End : Sunday, 30th  Aug, 03:00 AM (AEST)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 22, 00:25 BST
Notification of Planned Supplier Maintenance - Cloudcheck ASIC
Completed - The scheduled maintenance has been completed.
Aug 29, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 10:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Maintenance Start : Saturday, 29th Aug, 07:00 PM (AEST)
Maintenance End : Sunday, 30th  Aug, 03:00 AM (AEST)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.
Jul 22, 00:25 BST
"Notification of Planned GreenID Maintenance - ConnectID"
Completed - The scheduled maintenance has been completed.
Aug 29, 10:02 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 04:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 29/08/2026 13:00 AEST
Maintenance End : 29/08/2026 19:00 AEST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Aug 25, 05:46 BST
"Notification of Planned GBG Cloudcheck Maintenance - Experian Australia"
Completed - The scheduled maintenance has been completed.
Aug 29, 07:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 23:30 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 29/08/2026 08:30 AEST
Maintenance End : 29/08/2026 16:45 AEST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.
Aug 25, 02:50 BST
"Notification of Planned GreenID Maintenance - ASIC Personal Name Search"
Completed - The scheduled maintenance has been completed.
Aug 29, 07:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 23:30 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 29/08/2026 08:30 AEST
Maintenance End : 29/08/2026 16:45 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.
Aug 25, 02:48 BST

Aug 28, 2026

Retrospective Service Disruption - GreenID - Experian Australian Credit Header
Resolved - Our supplier experienced service disruption (intermittent) that may have prevented you from using our:

Experian Australian Credit Header

Start Date and Time
28/08/2026 03:57 AEST

End Date and Time
28/08/2026 06:50 AEST

We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.
Aug 28, 00:21 BST
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