All Systems Operational

GBG ID3global Operational
ID3global Portal Operational
URU Portal Operational
ID3global Service Operational
URU Service Operational
UK Address Lookup (1000) Operational
UK Age Range (0183) Operational
UK Bank Account Validation (0231) Operational
UK Bank Account Verification (0261) Operational
UK Births Index (0133) Operational
UK Card Verification Check (0120) Operational
UK CIFAS (0353) Operational
UK Credit Bureau (Basic) (0394) Operational
UK Credit Bureau (Advanced) (0395) Operational
UK Credit Header (0154/0155) Operational
UK Credit Header (0154/0155) - Match level Advanced/Enhanced Operational
UK Driving Licence (0107) Operational
UK Edited Electoral Roll (0101) Operational
UK Electricity Bill (0104) Operational
UK Enhanced Driving Licence (0212) Operational
UK Entitlement to Drive Check (0337) Operational
UK Geo Affordability (0392) Operational
UK Geo Lifestyle (0322) Operational
UK Land Telephone Append (0106) Operational
UK Mobile Identity (0389) Operational
UK Mortality (0110) Operational
UK National ID Register (0245) Operational
UK National Insurance Number (0230) Operational
UK NCOA Alert - Flag (0158) Operational
UK NCOA Alert - Full (0239) Operational
UK Passport (0103) Operational
Argentina Identity (0391) Operational
Australia Credit (0298) Operational
Australia Driving Licence (0305) Operational
Australia Electoral Roll (0300) Operational
Australia Historical Electoral Roll (0299) Operational
Australia Marketing (0357) Operational
Australia Medicare (0304) Operational
Australia Passport (0303) Operational
Australia Property (0302) Operational
Australia Telephone (0301) Operational
Austria Financial (0252) Operational
Austria Population (0377) Operational
Belgium Population (0328) Operational
Brazil Population (0287) Operational
Canada Credit (0237) Operational
China Bank Card (0362) Operational
China National ID (0361) Operational
Czech Republic Population (0348) Operational
Denmark Landline (0241) Operational
Denmark Personal ID CPR (0244) Operational
France Population (0331) Operational
Germany Consumer (0201) Operational
Germany Credit (0401) Operational
Germany Financial (0251) Operational
Germany Landline (0203) Operational
Germany Mobile (0204) Operational
Germany Postal (0202) Operational
Germany Schufa (0228) Operational
Hong Kong Population (0324) Operational
India Driving Licence (0374) Operational
India Permanent Account Number (PAN) (0375) Operational
India Voter ID (EPIC) (0376) Operational
Italy Population - Codice Fiscale (0250) Operational
Jordan Identity (0385) Operational
Kuwait Identity (0383) Operational
Malaysia Financial (0354) Operational
Malaysia Population (0356) Operational
Netherlands Identity (0254) Operational
New Zealand Credit (0319) Operational
New Zealand DIA Citizen (0316) Operational
New Zealand DIA Passport (0317) Operational
New Zealand Directors (0312) Operational
New Zealand Driving Licence (0311) Operational
New Zealand Property (0313) Operational
New Zealand Telephone (0310) Operational
New Zealand DIA Birth (0315) Operational
Oman Identity (0384) Operational
Poland Population (0334) Operational
Romania National ID (0352) Operational
Saudi Arabia Identity (0379) Operational
South Africa Population (0259) Operational
South Africa Identity (0369) Operational
Sweden Personal ID (0215) Operational
Sweden Population (0213) Operational
Switzerland Financial Data (0253) Operational
UAE Identity (0378) Operational
US Identity (0388) Operational
US Mobile carrier Check (0340) Operational
USA Combined (0246) Operational
USA Driving Licence (0176) Operational
Document Image Validation (2002) Operational
European ID Card (0235) Operational
International Address (0200) Operational
International Address Lookup (1002) Operational
International Adverse Media (0332) Operational
International Device ID (0234) Operational
International Passport (0118) Operational
International PEP - FCRA (0308) Operational
International PEP Enhanced (0209) Operational
International Sanctions - FCRA (0307) Operational
International Sanctions Enhanced (0208) Operational
International Mobile Phone Validation (0187) Operational
International National ID (0186) Operational
Netherlands Consumer (0400) Operational
On-going Monitoring (0397) Operational
UK Mobile Fraud Signals (0402) Operational
Canada Credit (Fintrac) (0404) Operational
UK Consumer Affordability (403) Operational
UK Credit Reference Bureau (Advanced) (0405) Operational
Synthetic ID Score (0407) Operational
Email Verification Signals (0408) Operational
Birthplace Germany (0410) Operational
Canada Credit Bureau (FINTRAC) (0409) Operational
Norway Population (0413) Operational
GBG Score (Identity) (0412) Operational
Austria ID 1 (0416) Operational
Austria ID 2 (0417) Operational
Austria ID Primary 1 (0414) Operational
Belgium ID Primary 1 (0418) Operational
Belgium ID Primary 2 (0419) Operational
Belgium ID 1 (0420) Operational
Belgium ID 2 (0421) Operational
Brazil ID Primary 1 (0422) Operational
Brazil ID Primary 2 (0423) Operational
Brazil ID 1 (0424) Operational
Brazil ID 2 (0425) Operational
Chile ID Primary 1 (0426) Operational
Colombia ID Primary 1 (0430) Operational
Colombia ID 1 (0431) Operational
Czechia ID Primary 1 (0433) Operational
Finland ID Primary 1 (0435) Operational
Finland ID Primary 2 (0436) Operational
France ID Primary 1 (0439) Operational
France ID Primary 2 (0440) Operational
France ID 1 (0441) Operational
France ID 2 (0442) Operational
Ghana ID Primary 1 (0443) Operational
Indonesia ID Primary 1 (0445) Operational
Indonesia ID Primary 2 (0446) Operational
Ireland ID Primary 1 (0449) Operational
Ireland ID 1 (0450) Operational
Italy ID Primary 1 (0452) Operational
Italy ID Primary 2 (0453) Operational
Italy ID 1 (0454) Operational
Italy ID 2 (0455) Operational
Japan ID Primary 1 (0456) Operational
Kenya ID Primary 1 (0458) Operational
Mexico ID Primary 1 (0462) Operational
Mexico ID Primary 2 (0463) Operational
Mexico ID 1 (0464) Operational
Mexico ID 2 (0465) Operational
Nigeria ID Primary 1 (0466) Operational
Nigeria ID Primary 2 (0467) Operational
Philippines ID Primary 1 (0470) Operational
Philippines ID Primary 2 (0471) Operational
Poland ID Primary 1 (0474) Operational
Poland ID 1 (0475) Operational
Poland ID 2 (0476) Operational
Portugal ID Primary 1 (0477) Operational
Portugal ID Primary 2 (0478) Operational
Portugal ID 1 (0479) Operational
Portugal ID 2 (0480) Operational
Slovakia ID Primary 1 (0485) Operational
Spain ID Primary 1 (0487) Operational
Spain ID Primary 2 (0488) Operational
Spain ID 1 (0489) Operational
Spain ID 2 (0490) Operational
Switzerland ID Primary 1 (0491) Operational
Switzerland ID 1 (0493) Operational
Switzerland ID 2 (0494) Operational
Türkiye ID Primary 1 (0495) Operational
Vietnam ID Primary 1 (0499) Operational
Vietnam ID 1 (0501) Operational
Vietnam ID 2 (0502) Operational
Trust Core (0411) Operational
Germany Mobile Identity (0506) Operational
France Mobile Identity (0507) Operational
Spain Mobile Identity (0508) Operational
Canada Mobile Identity (0509) Operational
US Mobile Identity (0510) Operational
UK Mobile Identity (0511) Operational
Germany Fraud Signals (0512) Operational
France Fraud Signals (0513) Operational
Spain Fraud Signals (0514) Operational
Canada Fraud Signals (0515) Operational
US Fraud Signals (0516) Operational
UK Fraud Signals (0517) Operational
Peru Identity (0520) Operational
Australia ID1 (0521) Operational
Australia ID2 (0522) Operational
South Africa ID1 (0523) Operational
South Africa ID2 (0524) Operational
Australia Credit 2 (0525) Operational
Australia Property 2 (0526) Operational
Australia Telephone 2 (0527) Operational
International Email Validation (0529) Operational
Fraud Score (0528) Operational
Brazil CPF (0534) Operational
Global Sanctions (Intelligence) (0531) Operational
Global PEP (Intelligence) (0532) Operational
UK Consumer Bank Account Verification (0503) Operational
International Mobile Validation (0518) Operational
Germany Affordability (0505) Operational
UK Commercial BAV (0504) Operational
Brazil Affordability (0536) Operational
Brazil Exclusion List (0537) Operational
UK Mobile Identity Verification (0543) Operational
Germany Mobile Identity Verification (0544) Operational
France Mobile Identity Verification (0545) Operational
Spain Mobile Identity Verification (0546) Operational
Canada Mobile Identity Verification (0547) Operational
UK Mobile Fraud Verification (0548) Operational
Germany Mobile Fraud Verification (0549) Operational
France Mobile Fraud Verification (0550) Operational
Spain Mobile Fraud Verification (0551) Operational
Canada Mobile Fraud Verification (0552) Operational
Canada Credit Bureau (0542) Operational
Argentina ID1 (0553) Operational
UAE ID1 (0554) Operational
France Consumer (0568) Operational
France Residential (0569) Operational
France Utility 2 (0570) Operational
France Residential 2 (0571) Operational
France Residential 3 (0572) Operational
France Utility (0573) Operational
Greece Credit (0579) Operational
Greece Commercial (0580) Operational
India Aadhar card (0581) Operational
Italy Consumer (0587) Operational
Italy Credit Bureau (0588) Operational
Italy Residential (0589) Operational
Spain Consumer (0595) Operational
Spain National ID (0596) Operational
Spain Utility (0597) Operational
Spain Phone (0598) Operational
Spain Residential (0599) Operational
Thailand National ID (0602) Operational
US Identity SSN push (0609) Operational
International Sanctions (0539) Operational
GreenID Operational
AU / NZ GreenID Production Environment Operational
GreenID Admin Panel Operational
GreenID Business Verification Operational
DVS - Driver Licence (All States) Operational
DVS - Australian Passport Operational
DVS - Visa Verification Operational
DVS - Medicare Card Operational
DVS - Centrelink Concession Card Operational
DVS - Citizenship Certificate / Registration by Descent Operational
DVS - ImmiCard Operational
DVS - ACT Birth, Marriage and Change of Name Certificates Operational
DVS - NSW Birth, Marriage and Change of Name Certificates Operational
DVS - NT Birth, Marriage and Change of Name Certificates Operational
DVS - QLD Birth, Marriage and Change of Name Certificates Operational
DVS - SA Birth, Marriage and Change of Name Certificates Operational
DVS - TAS Birth, Marriage and Change of Name Certificates Operational
DVS - VIC Birth, Marriage and Change of Name Certificates Operational
DVS - WA Birth, Marriage and Change of Name Certificates Operational
ASIC Personal Name Search Operational
Australian Electoral Roll (AEC) Operational
Experian Australian Credit Header Operational
Australian Tenancy File Operational
Data Co-Op Database Operational
FCS Public Number Directory Operational
FCS NAD File Operational
Working Visa - VEVO Operational
NZTA NZ Drivers Licence Operational
DIA - NZ Passport / Birth and Citizenship Documents Operational
Experian NZ Credit Header Operational
NZ LINZ Property Operational
NZ Directors and Shareholders Operational
TINZ - Tenancy Information (NZ) Operational
NZ Centrix Credit Header Operational
ACI Red Shield Device ID Operational
GreenID Business - Creditorwatch Source Operational
DVS Hub - All Docs Operational
DVS - Immigration Documents (Visa / Immicards / Citizenship / Registration by Descent) Operational
FCS Experian Data Sources Operational
DVS - Birth, Marriage and Change of Name Certificates - ALL STATES Operational
Watchlists - Standard Operational
Watchlists - Premium Operational
greenID Biometric Operational
AU / NZ greenID Test Environment Operational
AusPost in store verification Operational
Simple KYC Platform Operational
greenID Hosted Operational
GBG Trust Alert Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
ShareFile Directories Operational
Australian Death Check (ADC) Operational
NZ Personal Property Securities Register (PPSR) Operational
Comply Advantage Operational
Segmented Experian Credit Header Data (AU) Operational
Segmented Experian Credit Header Data (NZ) Operational
GreenID Biometric / Scan Operational
NZ Experian Tenancy (FCS) Operational
greenID API Operational
greenID Web Operational
Identity Monitoring (IDM) Operational
ConnectID Operational
Equifax Australian Credit Header Operational
GBG ExpectID Operational
Portal Operational
API Operational
Reports Operational
ExpectID Operational
ExpectID Age Verification Operational
ExpectID Barcode Scan Operational
ExpectID Business Operational
ExpectID Death Scrub Operational
ExpectID Email Operational
ExpectID Geotrace Operational
ExpectID International Operational
ExpectID IQ Operational
ExpectID Mobile Attributes Operational
ExpectID Name to Phone Operational
ExpectID Number Verification Operational
ExpectID PA Operational
ExpectID PA Global Operational
ExpectID Scan Onboard Operational
ExpectID Scan Verify Operational
ExpectID Secure OTV Operational
ExpectID Trust USA Operational
GBG Foresight Operational
Foresight Portal Operational
Insights Operational
Product Feeds - ExpectID Operational
Product Feeds - Go Operational
Product Feeds - GreenID Operational
Product Feeds - ID3 Operational
GBG IDscan Operational
Forensic Document Customer Service (FDE WhosOn) Operational
Forensic Document Customer Service (Scannet - Live Support) Operational
Hosted Platform (UK PROD) Operational
Hosted Platform (UK POC) Operational
Hosted Platform (Australia PROD) Operational
Hosted Platform (Australia POC) Operational
IDscan USA PROD Operational
GBG IDscan Core Operational
Scannet Operational
IDscan NFC Operational
IDscan Identify Operational
AssureID Connect Operational
IDV - US Operational
IDV - FedRAMP Operational
IDV - EU Operational
IDV - AUS Operational
ACAS - US Operational
ACAS - FedRAMP Operational
ACAS - EU Operational
ACAS - AUS Operational
Face Matching Service - US Operational
Face Matching Service - FedRAMP Operational
Face Matching Service - EU Operational
Face Matching Service - AUS Operational
Passive Liveness Service - US Operational
Passive Liveness Service - FedRAMP Operational
Passive Liveness Service - EU Operational
Passive Liveness Service - AUS Operational
Ozone eMRTD - US Operational
Ozone eMRTD - FedRAMP Operational
Ozone eMRTD - EU Operational
Ozone eMRTD - AUS Operational
Review Service - EU Operational
Biometrics - Preview Operational
Biometrics - US Operational
Biometrics - EU Operational
AcuFill WebService Operational
AcuFill Service - US Operational
AcuFill Service - AUS Operational
AcuFill Service - EU Operational
IdScan-MedicScan Connect Operational
MedicScan Service Operational
On Prem Licensing Operational
AssureID Sentinel License Server Operational
AcuFill Activation Server Operational
GBG Cloudcheck Operational
NZTA Driver's Licence Operational
NZ Passport Operational
Akahu Address Operational
Australian Birth Certificate Operational
Australian Centrelink Operational
Australian Citizenship Operational
Australian Citizenship by Descent Operational
Australian Death Certificate Operational
Australian Driver's Licence Operational
Australian Electoral Commission Operational
Australian ImmiCard Operational
Australian Marriage Certificate Operational
Australian Medicare Operational
Australian Name Change Certificate Operational
Australian Passport Operational
Australian Security Cards Operational
Australian Visa Operational
Centrix Operational
China National ID Operational
Credfin Address Operational
Dow Jones WatchList Operational
Equifax Operational
GDC Australia Operational
Experian Australia Operational
Experian New Zealand Operational
India National ID Operational
LINZ Operational
New Zealand Birth Certificate Operational
New Zealand Birth Certificate Search Operational
New Zealand Citizenship Operational
New Zealand Citizenship Search Operational
New Zealand Companies Office Operational
NZTA (Vehicle Registration) Operational
South Africa National ID Operational
DVS (All documents) Operational
Cloudcheck Platform Operational
Super and Payroll - Superannuation data source Operational
Super and Payroll - Payroll data source Operational
Cloudcheck live (biometrics) Operational
NZ KYB Operational
Cloudcheck SMS Service Operational
NZ Tenancy Operational
GBG Investigate Operational
Investigate Portal Operational
Investigate API Operational
Mobile Validation Operational
Email Validation Operational
Landline Validation Operational
CCJ Operational
Google Maps Operational
Land Registry - Extract Service Operational
Land Registry - Online Ownership Verification Operational
GBG Single Sign On (SSO) Operational
GBG Detected Operational
Detected Dashboard Operational
Detected On-Boarding Portal Operational
Detected API Operational
Detected company processing Operational
Detected Platform Operational
GBG ProID Operational
ProID - UK Credit Bureau (Advanced) (0395) Operational
ProID - UK National identity Register (0245) Operational
ProID - UK Landline (0106) Operational
ProID - UK Mortality (0110) Operational
ProID - International Sanctions & PEP (208/209) Operational
ProID - ID Verification Operational
ProID - Liveness Verification Operational
ProID - UK Bank Account Validation (0231) Operational
ProID - UK Bank Account Verification (0261) Operational
ProID - On-Going Monitoring (0397) Operational
ProID Portal v1 Operational
ProID Portal v2 Operational
GBG IDscan Identify Operational
IDscan Identify Operational
Activity History Verification (0395) Operational
Identity Fraud Verification Operational
Document Verification Operational
GBG User Admin Operational
GBG Single Sign On (SSO) Operational
GBG Single Sign On (SSO) - Investigate Operational
GBG Single Sign On (SSO) - IDscan Enterprise Operational
GBG Single Sign On (SSO) - ID3global Operational
GBG Americas Support Operational
Support Portal Operational
Downloads Portal Operational
GBG GO (Legacy) Operational
2.0 - US Operational
3.0 - EMEA Operational
SAR - Suspicious Activity Report service Operational
PEPs and Sanctions Screening Operational
IDV - US Operational
IDV - EU Operational
ACAS - US Operational
ACAS - EU Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG Compliance Operational
EDNA - US Operational
EDNA - EMEA Operational
SAR - Suspicious Activity Report service Operational
PEPs and Sanctions Screening Operational
IDV - US Operational
IDV - EU Operational
ACAS - US Operational
ACAS - EU Operational
Face Matching Service - US Operational
Face Matching Service - EU Operational
Passive Liveness Service - US Operational
Passive Liveness Service - EU Operational
Ozone eMRTD - US Operational
Ozone eMRTD - EU Operational
GBG Test Operational
Test 1 - GBG ID3global Operational
Test 2 - GBG ExpectID Operational
GBG ID3global Test Operational
GBG Test 4 - GBG Documents & Biometrics Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ID3global Production - Maintenance Window Deferred Aug 31, 2026 18:00-18:01 BST

Dear Customer,

The planned maintenance activity previously scheduled for 1st and 2nd of September will no longer proceed as planned and will be rescheduled.

All services remain fully operational, and no customer action is required. We will provide a further update and revised schedule once new dates have been confirmed.

Thank you for your patience and understanding.

Posted on Aug 31, 2026 - 17:51 BST

Notification of Planned Platform Maintenance - GBG Detected Sep 29, 2026 00:00 - Sep 30, 2026 00:00 BST

Dear Customer,

New Feature - There will be no outage of the service during this time.

Stop Monitoring:
Stop Monitoring allows users to stop screening alerts and updates on representatives and profile entities, as well as halt data provider filing change alerts. This ensures records can be retained as part of off-boarding tasks without incurring ongoing monitoring costs or generating unwanted alerts.
Key Features
• Multiple ways to stop monitoring - Pathways to automatically stop monitoring, over API and manually
• Two step process - avoids accidental updates to monitoring status
Key Benefits
• Reduce unwanted alerts
• Restricts costs to only relevant cases / profiles
• Stop monitoring of all elements on a case / profile or stop them independently

Improvements
• Notes
o A note input is now available on all screening result pages to allow for rationale to be input on any decisions for marking true or false positive
o A note input is now available on the Risk Score page to allow for rationale to be input on any results seen
o Notes added from anywhere on a Profile will be available in the main notes page
• External API - Delete a Profile

Posted on Sep 23, 2026 - 10:29 BST

Notification of Planned GBG Investigate Maintenance - Land Registry - Extract Service Oct 18, 2026 08:00-14:00 BST

Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 18/10/2026 08:00 BST
Maintenance End : 18/10/2026 14:00 BST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.

Posted on Oct 14, 2026 - 18:51 BST

Notification of Planned GBG Investigate Maintenance - Land Registry - Extract Service Oct 20, 2026 20:00-22:00 BST

Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 20/10/2026 20:00 BST
Maintenance End : 20/10/2026 22:00 BST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.

Posted on Oct 16, 2026 - 15:30 BST

Notification of Planned GBG Investigate Maintenance - Land Registry - Online Ownership Verification Oct 20, 2026 20:00-22:00 BST

Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 20/10/2026 20:00 BST
Maintenance End : 20/10/2026 22:00 BST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.

Posted on Oct 16, 2026 - 15:30 BST

Notification of Planned GBG Cloudcheck Maintenance - QLD Birth, Marriage and Change of Name Certificates Oct 21, 2026 07:00-12:00 BST

Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 21/10/2026 17:00 AEDT
Maintenance End : 21/10/2026 22:00 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Posted on Oct 14, 2026 - 06:44 BST

Notification of Planned GreenID Maintenance - DVS - QLD Birth, Marriage and Change of Name Certificates Oct 21, 2026 07:00-12:00 BST

Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 21/10/2026 17:00 AEDT
Maintenance End : 21/10/2026 22:00 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Posted on Oct 14, 2026 - 06:39 BST

Notice of certificate renewal for clientcert.vixverify.com hostnames (OCT 2026) - greenID 'Production' environment Oct 21, 2026 09:00-10:00 BST

Dear Customer,

The server SSL certificates used for vixverify.com and clientcert.vixverify.com hostnames are approaching expiry and will be updated in October 2026. The certificates are used for all web access (i.e. web service calls).

Production environment certificates will be updated on 21st October 2026 at 7pm AEDT.

Hostnames

https://test-au.vixverify.com

https://test-au-fip.vixverify.com

https://test-au.clientcert.vixverify.com

https://test-au-fip.clientcert.vixverify.com

There is no expected impact to your web service calls.

Please visit the greenID Wiki page (below) for certificate download and more information:

https://vixverify.atlassian.net/wiki/x/AQCZ1g

If you have any questions please contact: customer.support@gbg.com

Posted on Oct 02, 2026 - 08:03 BST

Notification of Planned GBG ID3global Maintenance - Italy Credit Bureau Oct 21, 2026 09:00-13:00 BST

Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 21/10/2026 09:00 BST
Maintenance End : 21/10/2026 13:00 BST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.

Posted on Oct 14, 2026 - 11:31 BST

Notification of Planned GreenID Maintenance - ACI Red Shield Device ID Oct 22, 2026 02:00-05:00 BST

Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 21/10/2026 20:00 CDT
Maintenance End : 21/10/2026 23:00 CDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Posted on Oct 12, 2026 - 23:53 BST

"Notification of Planned GreenID Maintenance - ASIC Personal Name Search" Oct 24, 2026 07:30 - Oct 25, 2026 06:30 GMT

Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : Saturday, 24th October, 6:30 PM (AEDT)
Maintenance End : Sunday, 25th October, 6:30 PM (AEDT)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Posted on Oct 01, 2026 - 01:44 BST

"Notification of Planned CloudCheck Maintenance - ASIC Personal Name Search" Oct 24, 2026 07:30 - Oct 25, 2026 06:30 GMT

Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : Saturday, 24th October, 6:30 PM (AEDT)
Maintenance End : Sunday, 25th October, 6:30 PM (AEDT)

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Posted on Oct 01, 2026 - 01:44 BST

Notification of Planned GBG ProID Maintenance - Multiple Services Nov 14, 2026 18:00 - Nov 15, 2026 02:00 GMT

Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 14/11/2026 18:00 GMT
Maintenance End : 15/11/2026 02:00 GMT

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.

Posted on Oct 14, 2026 - 09:22 BST

Loqate Maintenance - Utilities Register - Gas and Electricity Dec 1, 2026 00:00-08:00 GMT

Please be advised that our supplier will be performing maintenance during this time. Service is expected to remain up and operational as normal, although there may be a small increase in errors and latency during this time. No action is needed by customers.
Posted on Jul 29, 2026 - 11:25 BST

Oct 17, 2026

Completed - The scheduled maintenance has been completed.
Oct 17, 20:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 14:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 18/10/2026 00:00 AEDT
Maintenance End : 18/10/2026 06:00 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 15, 04:23 BST
Completed - The scheduled maintenance has been completed.
Oct 17, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 14:01 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 18/10/2026 00:00 AEDT
Maintenance End : 18/10/2026 06:00 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 15, 04:19 BST
Completed - The scheduled maintenance has been completed.
Oct 17, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 12:02 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 17/10/2026 12:00 BST
Maintenance End : 17/10/2026 16:00 BST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 14, 18:48 BST
Completed - The scheduled maintenance has been completed.
Oct 17, 13:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 12:01 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 17/10/2026 22:00 AEDT
Maintenance End : 17/10/2026 23:30 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 14, 05:18 BST
Completed - The scheduled maintenance has been completed.
Oct 17, 13:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 12:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 17/10/2026 22:00 AEDT
Maintenance End : 17/10/2026 23:30 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 14, 05:14 BST
Completed - The scheduled maintenance has been completed.
Oct 17, 09:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 07:31 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 17/10/2026 17:30 AEDT
Maintenance End : 17/10/2026 19:30 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 6, 05:14 BST
Completed - The scheduled maintenance has been completed.
Oct 17, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 07:30 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 17/10/2026 17:30 AEDT
Maintenance End : 17/10/2026 19:30 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 6, 05:11 BST

Oct 16, 2026

Completed - The scheduled maintenance has been completed.
Oct 16, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 21:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 17/10/2026 07:00 AEDT
Maintenance End : 17/10/2026 09:00 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 12, 05:04 BST
Completed - The scheduled maintenance has been completed.
Oct 16, 17:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 10:30 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 16/10/2026 20:30 AEDT
Maintenance End : 17/10/2026 03:30 AEDT
Expected impact: none expected

Supplier have taken steps to minimise disruption and do not expect any service interruption. As a precaution, we are providing advance notice of the time and duration of the maintenance to ensure customers are prepared for any disruption to normal service.
Any errors you receive during this window are transient and safe to retry. Failed requests can be resubmitted once planned maintenance is completed.


Any questions, please contact GBG Customer Support.

Oct 15, 21:27 BST
Completed - The scheduled maintenance has been completed.
Oct 16, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 00:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Oct 13, 11:22 BST
Scheduled - Dear GBG Detected User

Please see details of Release 9.9 - Thursday 15th October

Improvements:

Onboarding Portal UX Improvements
Continuing the improvements made in early September, these changes focus on the representative capture modules:
Representative modules have a finalise step
Guidance panel updates give clearer instructions
New External APIs
Update a representative - update details of an existing representative
Update verify flow for a representative - update the verify configuration for a representative
Updates to External APIs
Search for an entity - allow search with only company number
Create representative - new flag that determines screening upon creation
Screening directors
New setting to allow automatic screening of data source directors
Ability to select all in the data source modal to either Import or Import and Screen
Removed unused v1 webhook settings from the Integration Information page

Many thanks

Any questions, please contact GBG Detected Support.

Oct 7, 19:33 BST

Oct 15, 2026

Resolved - Our supplier experienced a service disruption that may have prevented you from accessing or processing transactions.

The incident duration was between 15/10/2026 23:12 - 15/10/2026 23:38 AEDT

We have escalated this to the supplier and will continue to engage with them regarding service improvements.

To customers that have been affected by this issue, we would like to apologise.

Oct 15, 21:45 BST
Resolved - Our supplier experienced a service disruption that may have prevented you from accessing or processing transactions.

The incident duration was between 15/10/2026 22:36 - 15/10/2026 23:35 AEDT

We have escalated this to the supplier and will continue to engage with them regarding service improvements.

To customers that have been affected by this issue, we would like to apologise.

Oct 15, 21:43 BST
Resolved - Our supplier experienced a service disruption that may have prevented you from using our:

DVS - Visa Verification

Start Date and Time
15/10/2026 22:36 AEDT

End Date and Time
15/10/2026 23:35 AEDT

We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.

Oct 15, 21:41 BST
Resolved - Our supplier experienced a service disruption that may have prevented you from using our:

DVS - ImmiCard

Start Date and Time
15/10/2026 23:12 AEDT

End Date and Time
15/10/2026 23:38 AEDT

We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.

Oct 15, 21:40 BST
Completed - The scheduled maintenance has been completed.
Oct 15, 16:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 11:01 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 15/10/2026 21:00 AEDT
Maintenance End : 16/10/2026 02:00 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 12, 01:54 BST
Completed - The scheduled maintenance has been completed.
Oct 15, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 11:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 15/10/2026 21:00 AEDT
Maintenance End : 16/10/2026 02:00 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 12, 01:49 BST
Completed - The scheduled maintenance has been completed.
Oct 15, 12:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 07:01 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 15/10/2026 17:00 AEDT
Maintenance End : 15/10/2026 22:00 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 13, 03:28 BST
Completed - The scheduled maintenance has been completed.
Oct 15, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 07:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 15/10/2026 17:00 AEDT
Maintenance End : 15/10/2026 22:00 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 13, 03:26 BST
Completed - The scheduled maintenance has been completed.
Oct 15, 10:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 09:30 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 15/10/2026 19:30 AEDT
Maintenance End : 15/10/2026 20:30 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 13, 00:50 BST

Oct 14, 2026

Completed - The scheduled maintenance has been completed.
Oct 14, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 20:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 14/10/2026 20:00 BST
Maintenance End : 14/10/2026 22:00 BST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 13, 15:10 BST
Resolved - Our supplier experienced a service disruption that may have prevented you from using our:

DVS - Visa Verification

Start Date and Time
14/10/2026 21:23 AEST

End Date and Time
14/10/2026 21:46 AEST

We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.

Oct 14, 21:45 BST
Resolved - Our supplier experienced a service disruption that may have prevented you from accessing or processing transactions.

The incident duration was between 14/10/2026 21:23 - 14/10/2026 21:46 AEST

We have escalated this to the supplier and will continue to engage with them regarding service improvements.

To customers that have been affected by this issue, we would like to apologise.

Oct 14, 21:43 BST
Resolved - Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and prevent a recurrence.

Incident Start Time: 14/10/2026 06:00 BST

Incident Resolution Time: 14/10/2026 12:00 BST

Oct 14, 13:37 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
Oct 14, 09:23 BST
Completed - The scheduled maintenance has been completed.
Oct 14, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 09:00 BST
Scheduled - Dear Customer,

The server SSL certificates used for vixverify.com and clientcert.vixverify.com hostnames are approaching expiry and will be updated in October 2026. The certificates are used for all web access (i.e. web service calls).

Test environment certificates will be updated on 14th October 2026 at 7pm AEDT.

Hostnames

https://test-au.vixverify.com

https://test-au-fip.vixverify.com

https://test-au.clientcert.vixverify.com

https://test-au-fip.clientcert.vixverify.com

There is no expected impact to your web service calls.

Please visit the greenID Wiki page (below) for certificate download and more information:

https://vixverify.atlassian.net/wiki/x/AQCZ1g

If you have any questions please contact: customer.support@gbg.com

Oct 2, 08:03 BST

Oct 13, 2026

No incidents reported.

Oct 12, 2026

Resolved - Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.

Incident Start Time: 12/10/2026 15:53 EST

Incident Resolution Time: 12/10/2026 15:56 EST

Oct 12, 20:58 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
Oct 12, 20:51 BST
Completed - The scheduled maintenance has been completed.
Oct 12, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 06:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 12/10/2026 00:00 CDT
Maintenance End : 12/10/2026 09:00 CDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 12, 00:05 BST

Oct 11, 2026

Completed - The scheduled maintenance has been completed.
Oct 11, 21:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 21:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 11/10/2026 21:00 BST
Maintenance End : 11/10/2026 21:30 BST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.

Sep 4, 19:11 BST
Completed - The scheduled maintenance has been completed.
Oct 11, 21:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 21:01 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 11/10/2026 21:00 BST
Maintenance End : 11/10/2026 21:30 BST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.

Sep 4, 19:10 BST
Completed - The scheduled maintenance has been completed.
Oct 11, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 22:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 10/10/2026 22:00 BST
Maintenance End : 11/10/2026 00:00 BST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 10, 17:12 BST

Oct 10, 2026

Resolved - Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.

Incident Start Time: 10/10/2026 10:48 BST

Incident Resolution Time: 10/10/2026 17:43 BST

Oct 10, 19:43 BST
Investigating - We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 10, 17:20 BST
Resolved - Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.

Incident Start Time: 10/10/2026 10:48 BST

Incident Resolution Time: 10/10/2026 17:43 BST

Oct 10, 19:33 BST
Update - Our Engineering team have been investigating this incident and are continuing to do so. We will keep you update with the progress.

Incident Start Time: 10/10/2026 10:48 BST

Next Update: 10/10/2026 20:00 BST

Oct 10, 18:41 BST
Update - We are continuing to investigate this issue.
Oct 10, 17:22 BST
Investigating - We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
Oct 10, 17:20 BST
Completed - The scheduled maintenance has been completed.
Oct 10, 14:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 11:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 10/10/2026 23:00 NZDT
Maintenance End : 11/10/2026 02:00 NZDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Sep 24, 06:26 BST
Completed - The scheduled maintenance has been completed.
Oct 10, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 11:01 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 10/10/2026 21:00 AEDT
Maintenance End : 11/10/2026 00:00 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Sep 24, 06:22 BST
Completed - The scheduled maintenance has been completed.
Oct 10, 11:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 05:01 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 10/10/2026 17:00 NZDT
Maintenance End : 10/10/2026 23:59 NZDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 1, 01:49 BST
Completed - The scheduled maintenance has been completed.
Oct 10, 11:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 05:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 10/10/2026 17:00 NZDT
Maintenance End : 10/10/2026 23:59 NZDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 1, 01:49 BST

Oct 9, 2026

Completed - The scheduled maintenance has been completed.
Oct 9, 01:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 01:01 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 09/10/2026 11:00 AEDT
Maintenance End : 09/10/2026 11:30 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 7, 03:21 BST
Completed - The scheduled maintenance has been completed.
Oct 9, 01:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 01:02 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 09/10/2026 01:00 BST
Maintenance End : 09/10/2026 01:30 BST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 7, 18:24 BST
Completed - The scheduled maintenance has been completed.
Oct 9, 01:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 01:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 09/10/2026 11:00 AEDT
Maintenance End : 09/10/2026 11:30 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 7, 03:25 BST

Oct 8, 2026

Resolved - Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.

Incident Start Time: 08/10/2026 09:55 AEST

Incident Resolution Time: 09/10/2026 07:55 AEST

Oct 8, 22:23 BST
Investigating - Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Oct 8, 00:43 BST
Resolved - Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.

Incident Start Time: 08/10/2026 09:55 AEST

Incident Resolution Time: 09/10/2026 07:55 AEST

Oct 8, 22:19 BST
Investigating - Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Oct 7, 23:02 BST
Completed - The scheduled maintenance has been completed.
Oct 8, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 11:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 08/10/2026 21:00 AEDT
Maintenance End : 09/10/2026 02:00 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 6, 05:25 BST
Resolved - Please be advised following the deployment of a controlled change, an unexpected impact has surfaced causing a service outage for specific integrations and therefore we are in the process of rolling back the change. IDscan Identify will be reverting back to the last working state.

The incident duration was between 08/10/2026 05:50 - 08/10/2026 12:30 BST

To customers that have been affected by this issue, we would like to apologise.

Oct 8, 13:06 BST
Completed - The scheduled maintenance has been completed.
Oct 8, 05:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 05:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 08/10/2026 05:00 BST
Maintenance End : 08/10/2026 05:30 BST

During the dates/times specified, the service may be unavailable and failures could occur for the below items.

Any questions, please contact GBG Customer Support.

Oct 2, 14:46 BST
Resolved - Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.

Incident Start Time: 08/10/2026 00:12 AEDT

Incident Resolution Time: 08/10/2026 12:05 AEDT

Oct 8, 02:10 BST
Investigating - Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Oct 7, 23:00 BST

Oct 7, 2026

Completed - The scheduled maintenance has been completed.
Oct 7, 14:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 06:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 07/10/2026 16:00 AEDT
Maintenance End : 08/10/2026 00:00 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 6, 06:05 BST
Completed - The scheduled maintenance has been completed.
Oct 7, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 06:01 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 07/10/2026 16:00 AEDT
Maintenance End : 08/10/2026 00:00 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 6, 06:08 BST
Completed - The scheduled maintenance has been completed.
Oct 7, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 07:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 07/10/2026 17:00 AEDT
Maintenance End : 07/10/2026 22:00 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Sep 25, 07:37 BST
Resolved - Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.

Incident Start Time: 06/10/2026 09:55 AEDT

Incident Resolution Time: 07/10/2026 15:05 AEDT

Oct 7, 05:15 BST
Investigating - Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Oct 6, 01:18 BST
Resolved - Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.

Incident Start Time: 06/10/2026 09:55 AEDT

Incident Resolution Time: 07/10/2026 15:05 AEDT

Oct 7, 05:10 BST
Investigating - Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Oct 6, 00:56 BST

Oct 6, 2026

Resolved - Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.

Incident Start Time: 06/10/2026 18:38 BST

Incident Resolution Time: 06/10/2026 19:10 BST

Oct 6, 22:30 BST
Update - We have requested that the supplier provide a comprehensive Root Cause Analysis (RCA) for this incident to identify the underlying cause and any contributing factors.

Incident Start Time: 06/10/2026 18:38 BST

Next Update: 06/10/2026 21:20

Oct 6, 21:21 BST
Investigating - Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Oct 6, 18:54 BST
Postmortem - Read details
Oct 7, 14:06 BST
Resolved - Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.

Incident Start Time: 06/10/2026 16:52 BST

Incident Resolution Time: 06/10/2026 21:15 BST

Oct 6, 21:27 BST
Update - We're continuing to experience a service disruption that will be preventing some customers from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service.

Incident Start Time: 06/10/2026 16:52 BST

Next Update: 06/10/2026 22:50 BST

Oct 6, 20:50 BST
Update - We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service.

Incident Start Time: 06/10/2026 17:23 BST

Next Update: 06/10/2026 22:00 BST

Oct 6, 19:42 BST
Investigating - Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Oct 6, 17:47 BST
Postmortem - Read details
Oct 7, 14:07 BST
Resolved - Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.

Incident Start Time: 06/10/2026 17:21 BST

Incident Resolution Time: 06/10/2026 19:10 BST

Oct 6, 20:51 BST
Investigating - We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
Oct 6, 17:47 BST
Postmortem - Read details
Oct 7, 14:07 BST
Resolved - Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.

Incident Start Time: 06/10/2026 17:20 BST

Incident Resolution Time: 06/10/2026 19:10 BST

Oct 6, 20:43 BST
Update - We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service.

Incident Start Time: 06/10/2026 17:23 BST

Next Update: 06/10/2026 22:00 BST

Oct 6, 19:09 BST
Investigating - Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Oct 6, 17:52 BST
Resolved - Although our Authentication Service provider are facing service disruptions, we have confirmation from them that this is not impacting Australia region.

Incident Start Time: 06/10/2026 17:59 BST

Incident Resolution Time: 06/10/2026 18:30 BST

Oct 6, 18:30 BST
Investigating - Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Oct 6, 17:50 BST
Completed - The scheduled maintenance has been completed.
Oct 6, 14:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 13:01 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 07/10/2026 01:00 NZDT
Maintenance End : 07/10/2026 02:00 NZDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 2, 05:05 BST
Completed - The scheduled maintenance has been completed.
Oct 6, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 13:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 06/10/2026 23:00 AEDT
Maintenance End : 07/10/2026 00:00 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 2, 04:58 BST
Resolved - Please be advised that we experienced a service disruption that may have prevented you from accessing or processing transactions.

The incident duration was between 05/10/2026 07:00 - 05/10/2026 10:00 BST

To customers that have been affected by this issue, we would like to apologise.

Oct 6, 10:52 BST

Oct 5, 2026

Completed - The scheduled maintenance has been completed.
Oct 5, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 06:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 05/10/2026 00:00 CDT
Maintenance End : 05/10/2026 03:00 CDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Sep 25, 00:33 BST

Oct 4, 2026

Completed - The scheduled maintenance has been completed.
Oct 4, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 21:01 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 3, 13:28 BST
Completed - The scheduled maintenance has been completed.
Oct 4, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 21:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 04/10/2026 08:00 AEDT
Maintenance End : 04/10/2026 12:00 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Sep 30, 01:23 BST

Oct 3, 2026

Completed - The scheduled maintenance has been completed.
Oct 3, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 20:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 03/10/2026 20:00 BST
Maintenance End : 03/10/2026 22:00 BST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.

Sep 28, 18:38 BST
Completed - The scheduled maintenance has been completed.
Oct 3, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 19:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 04/10/2026 06:00 AEDT
Maintenance End : 04/10/2026 08:00 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Sep 28, 06:21 BST
Completed - The scheduled maintenance has been completed.
Oct 3, 18:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 10:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 03/10/2026 19:00 AEST
Maintenance End : 04/10/2026 04:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Sep 7, 04:52 BST
Completed - The scheduled maintenance has been completed.
Oct 3, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 10:00 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 03/10/2026 19:00 AEST
Maintenance End : 04/10/2026 04:00 AEST

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Sep 7, 04:56 BST
Completed - The scheduled maintenance has been completed.
Oct 3, 17:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 16:30 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 04/10/2026 01:30 AEST
Maintenance End : 04/10/2026 03:30 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 2, 01:00 BST
Completed - The scheduled maintenance has been completed.
Oct 3, 17:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 16:31 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 04/10/2026 01:30 AEST
Maintenance End : 04/10/2026 03:30 AEDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Oct 2, 00:58 BST
Completed - The scheduled maintenance has been completed.
Oct 3, 09:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 05:00 BST
Scheduled - This notification is to inform you of planned maintenance work being carried out by our supplier.

Maintenance Start : 03/10/2026 17:00 NZDT
Maintenance End : 03/10/2026 21:00 NZDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Sep 30, 01:02 BST
Completed - The scheduled maintenance has been completed.
Oct 3, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 05:01 BST
Scheduled - Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 03/10/2026 17:00 NZDT
Maintenance End : 03/10/2026 21:00 NZDT

During the dates/times specified, the service will be unavailable and failures will occur for the below item checks.

Any questions, please contact GBG Customer Support.

Sep 30, 00:40 BST