Identity Data, Documents & Biometrics

Below you'll find status information for GBG Identity Data, Documents & Biometrics.

Notification of Planned Platform Maintenance - GBG Detected

Scheduled for Sep 29, 00:00 BST  -  Sep 30, 00:00 BST

Scheduled

Dear Customer,

New Feature - There will be no outage of the service during this time.

Stop Monitoring:
Stop Monitoring allows users to stop screening alerts and updates on representatives and profile entities, as well as halt data provider filing change alerts. This ensures records can be retained as part of off-boarding tasks without incurring ongoing monitoring costs or generating unwanted alerts.
Key Features
• Multiple ways to stop monitoring - Pathways to automatically stop monitoring, over API and manually
• Two step process - avoids accidental updates to monitoring status
Key Benefits
• Reduce unwanted alerts
• Restricts costs to only relevant cases / profiles
• Stop monitoring of all elements on a case / profile or stop them independently

Improvements
• Notes
o A note input is now available on all screening result pages to allow for rationale to be input on any decisions for marking true or false positive
o A note input is now available on the Risk Score page to allow for rationale to be input on any results seen
o Notes added from anywhere on a Profile will be available in the main notes page
• External API - Delete a Profile
Posted Sep 23, 2026 - 10:29 BST
This scheduled maintenance affects: GBG Detected (Detected Platform).