Identity Data, Documents & Biometrics

Below you'll find status information for GBG Identity Data, Documents & Biometrics.

Retrospective Supplier Service Incident for - GBG Cloudcheck - Australian Visa

Incident Report for GBG Identity

Resolved

Our supplier experienced a service disruption that may have prevented you from accessing or processing transactions.

The incident duration was between 14/10/2026 21:23 - 14/10/2026 21:46 AEST

We have escalated this to the supplier and will continue to engage with them regarding service improvements.

To customers that have been affected by this issue, we would like to apologise.
Posted Oct 14, 2026 - 21:43 BST
This incident affected: GBG Cloudcheck (Australian Visa).