Identity Data, Documents & Biometrics

Below you'll find status information for GBG Identity Data, Documents & Biometrics.

Retrospective Supplier Service Incident for - GreenID - DVS - Visa Verification

Incident Report for GBG Identity

Resolved

Our supplier experienced a service disruption that may have prevented you from using our:

DVS - Visa Verification

Start Date and Time
14/10/2026 21:23 AEST

End Date and Time
14/10/2026 21:46 AEST

We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.

Posted Oct 14, 2026 - 21:45 BST

This incident affected: GreenID (DVS - Visa Verification).