Identity Data, Documents & Biometrics

Below you'll find status information for GBG Identity Data, Documents & Biometrics.

Retrospective Supplier Service Incident for - GreenID - ConnectID - Westpac

Incident Report for GBG Identity

Resolved

Our supplier experienced a service disruption that may have prevented you from using our:

ConnectID

Start Date and Time
22/10/2026 20:25 AEDT

End Date and Time
22/10/2026 20:46 AEDT

We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.

Posted Oct 22, 2026 - 22:23 BST

This incident affected: GreenID (ConnectID).