Identity Data, Documents & Biometrics

Below you'll find status information for GBG Identity Data, Documents & Biometrics.

Notification of Planned GreenID Maintenance - Comply Advantage

Scheduled Maintenance Report for GBG Identity

Completed

The scheduled maintenance has been completed.

Posted Oct 16, 2026 - 17:30 BST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 16, 2026 - 10:30 BST

Scheduled

Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 16/10/2026 20:30 AEDT
Maintenance End : 17/10/2026 03:30 AEDT
Expected impact: none expected

Supplier have taken steps to minimise disruption and do not expect any service interruption. As a precaution, we are providing advance notice of the time and duration of the maintenance to ensure customers are prepared for any disruption to normal service.
Any errors you receive during this window are transient and safe to retry. Failed requests can be resubmitted once planned maintenance is completed.

Any questions, please contact GBG Customer Support.

Posted Oct 15, 2026 - 21:27 BST

This scheduled maintenance affected: GreenID (Comply Advantage).