Identity Data, Documents & Biometrics

Below you'll find status information for GBG Identity Data, Documents & Biometrics.

Supplier Service Incident for - GBG ID3global - UK Credit Header, UK Bank Account Verification, UK Consumer Affordability

Incident Report for GBG Identity

Resolved

The disruption was caused by a power outage at one of our suppliers cloud infrastructure provider's data centres. Their engineers have restored power and stabilised their systems. Suppliers engineering teams have also confirmed that services are working as expected. Service was fully restored at 10:16 BST.
We're sorry for any disruption this caused, and thank you for your patience.
Posted Oct 20, 2026 - 12:10 BST

Investigating

Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Posted Oct 20, 2026 - 10:22 BST
This incident affected: GBG ID3global (UK Bank Account Verification (0261), UK Credit Header (0154/0155), UK Consumer Affordability (403)).
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