Identity Data, Documents & Biometrics

Below you'll find status information for GBG Identity Data, Documents & Biometrics.

"Notification of Planned GreenID Maintenance - Multiple Services"

Scheduled Maintenance Report for GBG Identity

Completed

The scheduled maintenance has been completed.

Posted Sep 07, 2026 - 16:30 BST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Sep 07, 2026 - 13:30 BST

Scheduled

Dear Customer,

This notification is to inform you of planned maintenance work being carried our by our supplier.

Maintenance Start : 07/09/2026 22:30 AEST
Maintenance End : 08/09/2026 01:30 AEST

During the dates/times specified, the service will be unavailable and failures will occure for the below item checks.

Any questions, please contact GBG Customer Support.

Posted Sep 03, 2026 - 07:35 BST

This scheduled maintenance affected: GreenID (Experian Australian Credit Header, Australian Tenancy File, Data Co-Op Database, FCS Public Number Directory, FCS NAD File, Experian NZ Credit Header, FCS Experian Data Sources, Segmented Experian Credit Header Data (AU), Segmented Experian Credit Header Data (NZ), NZ Experian Tenancy (FCS)).