Identity Data, Documents & Biometrics

Below you'll find status information for GBG Identity Data, Documents & Biometrics.

Service Disruption - Capture V4 - Brazil datasets

Incident Report for GBG Identity

Resolved

We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.

The incident duration was between approx. 11:00 BST 28/07/2026 – 19:31 BST 29/07/2026
Posted Jul 29, 2026 - 20:00 BST

Investigating

Please be advised we are aware of an issue affecting customers using our Brazil dataset. Customers may experience empty responses being returned

We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
Posted Jul 29, 2026 - 17:12 BST
This incident affected: Loqate (Capture V4).