Identity Data, Documents & Biometrics

Below you'll find status information for GBG Identity Data, Documents & Biometrics.

Notification of Planned Platform Maintenance - ID3Global Platform

Scheduled Maintenance Report for GBG Identity

Completed

The scheduled maintenance has been completed.
Posted Sep 08, 2026 - 07:00 BST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 08, 2026 - 05:00 BST

Scheduled

Dear customer,

GBG will be performing planned maintenance on the ID3global Production environment as part of our ongoing migration from Microsoft Azure to Amazon Web Services. The full maintenance activity will be completed within a single window.

While the work is expected to be completed with minimal disruption, customers may experience a brief interruption to service lasting only a few minutes and periods of service degradation during the maintenance window.

No action is required from customers. Existing service configurations, integrations and access arrangements will remain unchanged.

If you have any questions, please contact the GBG Helpdesk.
Posted Sep 02, 2026 - 14:00 BST
This scheduled maintenance affected: GBG ID3global (ID3global Service).