Identity Data, Documents & Biometrics

Below you'll find status information for GBG Identity Data, Documents & Biometrics.

Retrospective Service Disruption - GreenID - DVS - Australian Passport

Incident Report for GBG Identity

Resolved

Our supplier experienced a service disruption that may have prevented you from using our:

DVS - Australian Passport

Start Date and Time
04/08/2026 21:42 AEST

End Date and Time
04/08/2026 23:37 AEST

We have escalated this to the supplier and will continue to engage with them regarding service improvements. GBG would like to apologise for any impact caused.
Posted Aug 05, 2026 - 02:21 BST
This incident affected: GreenID (DVS - Australian Passport).