Identity Data, Documents & Biometrics

Below you'll find status information for GBG Identity Data, Documents & Biometrics.

Service Incident for - GBG ID3global - Trust Core (0411)

Incident Report for GBG Identity

Resolved

Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.

Incident Start Time: 05/09/2026 18:00 BST

Incident Resolution Time: 05/09/2026 19:52 BST
Posted Sep 05, 2026 - 20:03 BST

Update

We're continuing to experience a service disruption that may be preventing you from using our service. We're sorry for the impact this may be having on your business. We're working hard to restore service.

Incident Start Time: 05/09/2026 18:00 BST

Next Update: 06/09/2026 09:00 BST
Posted Sep 05, 2026 - 19:45 BST

Investigating

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
Posted Sep 05, 2026 - 19:26 BST
This incident affected: GBG ID3global (Trust Core (0411)).