Identity Data, Documents & Biometrics

Below you'll find status information for GBG Identity Data, Documents & Biometrics.

Service Incident for - On Prem Licensing - AcuFill Activation Server

Incident Report for GBG Identity

Resolved

Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.

Incident Start Time: 12/10/2026 15:53 EST

Incident Resolution Time: 12/10/2026 15:56 EST

Posted Oct 12, 2026 - 20:58 BST

Investigating

We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.

Posted Oct 12, 2026 - 20:51 BST

This incident affected: On Prem Licensing (AcuFill Activation Server).