Identity Data, Documents & Biometrics

Below you'll find status information for GBG Identity Data, Documents & Biometrics.

Notification of Planned Platform Maintenance - GBG Detected platform

Scheduled for Sep 17, 00:00 BST  -  Sep 18, 00:00 BST

Scheduled

Dear GBG Detected User

Please see the details of Release 9.7 - Thursday 17th September
New Feature:

Profile Approval Restricted by Checklist Progress
A governance setting that allows restricting manual profile approval if any assigned checklist items remain pending.

Key Features:
• Setting Control Switch - A dedicated toggle in Settings to turn checklist-based approval restrictions on or off.
• Approval Validation Check - Automatically inspects all checklist items across all assigned checklists when an analyst selects Approve.
• System Action Bypass - Bypasses restrictions for status changes initiated by automated system triggers or API requests.
Key Benefits:
• Enhanced Workflow Control - Prevents analysts from bypassing required checklist steps during manual profile reviews.
• Standardised Risk Management - Reduces human error by ensuring all pre-approval checklist criteria are fully satisfied.
Improvements:
• Adding Information to a Profile in Case Management
o Forms - any form requested in configuration on a Profile can be completed (partially or fully) in Case Management. Any completed in Case Management will be available in the Onboarding Portal for a User to view and amend.
o Documents - any document requested in configuration on a Profile can be uploaded in Case Management. Any uploaded in Case Management will be available in the Onboarding Portal for a User to view and amend.
• Editing a Person’s Information in Case Management - an option to edit information on a person is now available.
• Person imported without Screening - an option to import a person found from a data source without screening on import. The option to Import and Screen at the same time is still available.

Any questions, please contact GBG Customer Support.
Posted Sep 10, 2026 - 08:52 BST
This scheduled maintenance affects: GBG Detected (Detected Platform).