Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Incident Start Time: 10/10/2026 10:48 BST
Incident Resolution Time: 10/10/2026 17:43 BST
Posted Oct 10, 2026 - 19:33 BST
Update
Our Engineering team have been investigating this incident and are continuing to do so. We will keep you update with the progress.
Incident Start Time: 10/10/2026 10:48 BST
Next Update: 10/10/2026 20:00 BST
Posted Oct 10, 2026 - 18:41 BST
Update
We are continuing to investigate this issue.
Posted Oct 10, 2026 - 17:22 BST
Investigating
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working hard to get this back up and running.
Posted Oct 10, 2026 - 17:20 BST
This incident affected: GBG IDscan (Hosted Platform (UK PROD)).