Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required.
Incident Start Time: 06/10/2026 18:38 BST
Incident Resolution Time: 06/10/2026 19:10 BST
Posted Oct 06, 2026 - 22:30 BST
Update
We have requested that the supplier provide a comprehensive Root Cause Analysis (RCA) for this incident to identify the underlying cause and any contributing factors.
Incident Start Time: 06/10/2026 18:38 BST
Next Update: 06/10/2026 21:20
Posted Oct 06, 2026 - 21:21 BST
Investigating
Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
Posted Oct 06, 2026 - 18:54 BST
This incident affected: GBG ID3global (Peru Identity (0520)).