Identity Data, Documents & Biometrics

Below you'll find status information for GBG Identity Data, Documents & Biometrics.

Notification of Planned Platform Maintenance - GBG Investigate UI portal & API

Scheduled Maintenance Report for GBG Identity

Completed

The scheduled maintenance has been completed.

Posted Jul 30, 2026 - 08:00 BST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jul 30, 2026 - 06:00 BST

Scheduled

Dear Customer,

This notification is to inform you of planned maintenance work being carried out by GBG Investigate.

Maintenance Start:30th Jul, 06:00 AM (BST)
Maintenance End :30th Jul, 08:00 AM (BST)

No service interruption or downtime is expected during this period for the UI or API platforms.

Posted Jul 29, 2026 - 16:54 BST

This scheduled maintenance affected: GBG Investigate (Investigate Portal, Investigate API).