Identity Data, Documents & Biometrics

Below you'll find status information for GBG Identity Data, Documents & Biometrics.

Supplier Service Incident for - GreenID - AU / NZ GreenID Production Environment

Incident Report for GBG Identity

Resolved

Although our Authentication Service provider are facing service disruptions, we have confirmation from them that this is not impacting Australia region.

Incident Start Time: 06/10/2026 17:59 BST

Incident Resolution Time: 06/10/2026 18:30 BST

Posted Oct 06, 2026 - 18:30 BST

Investigating

Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.

Posted Oct 06, 2026 - 17:50 BST

This incident affected: GreenID (AU / NZ GreenID Production Environment).